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Yyyyyy x. yyyyyy

102-36 64th Ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Experienced operations and managerial professional with 10+ years of experience within high-stress environments with a strong background within a variety of industries. Experienced in managing cross-functional teams, providing stellar customer service, and assisting with special projects. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, and members of management.

 

Key Competencies

 

 

         Customer Service

         Operations Management

         Complex Data Analysis

         Vehicle Maintenance

         Team Leadership

         Strategy Implementation

         Project Management

         Bilingual, English/Russian

         Process Improvement

         Microsoft Office Suite

         Complex Problem Solving

         Business Management

Professional Experience

Self-Employed, New York, NY 2014-Present

Taxi Driver

  • Directly manage several operational functions on a daily basis with a focus on providing superior customer service to clients and increasing revenue
  • Successfully identify potential clients within a high-stress environment which requires superior time management and organizational acumen
  • Maintain a keen knowledge of driving related competencies/regulations in addition to fostering positive relationships with customers which requires strong communication and interpersonal skills

 

B&H Electronics Store, New York, NY 2011-2012

Front Register

  • Facilitated several daily operations within a retail store environment which included processing customer transactions and assisting customers with product related questions
  • Played an integral role in special projects as needed which required superior time management and organizational abilities
  • Utilized significant customer service acumen in order to successfully diffuse complicated customer service issues in addition to providing coaching to new employees

 

Diner s Delight, Queens, NY 2002-2010

Customer Service/Business Manager

  • Coordinated all day-to-day operations within a fast-paced retail store environment with a concentration on increasing revenue and customer retention levels
  • Supervised staff members which required providing individualized coaching/training in addition to assisting in complex order processing
  • Fostered a positive and safe working environment at all times which required maintaining a knowledge of OSHA and other federal regulations

 

Education

 

Bachelor of Science, Business Administration, California Coast University, 2012-Present

Some College Coursework, Touro College

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