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Yyyyyy x. yyyyyy

- 5923 140th St. NW Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Social Service Management (International NGO Non-Profit)

Qualifications Profile


    Self-assured, dynamic, and results-driven social service professional with more than 6 years providing high-performance public service and advocacy support, project administration, and property management in several non-profit civic organizations here and overseas, emergency centers, and socialized housing/human settlement sectors.

-    Provided direct humanitarian assistance to children under coordinated and managed refugee solutions in xxxxxxr-torn regions in Europe and Central Asia.

-    Oversaw housing management for the homeless and low-income tenants while helping disadvantaged tenants in seeking healthcare interventions and drug rehabilitation where appropriate.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Excellent people management and interpersonal communication skills that create collaborative work engagements to achieve shared commitments.


Key Expertise

    Operations Planning & Execution

    Campaign/Program/Project Development & Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Event Management

    Property Sales/Rentals

    Disaster/Emergency & Crisis Solutions Planning & Management

    Risk Management

    Logistics Service Management

    Healthcare /Social Service Management

    Process/Workflow Improvement

    Inter-Office/Agency Coordination

    Negotiations & Diplomacy

    Time Management

    Policies & Regulatory Compliance

    Records/Document Administration

    Multilingual in English, Arabic, Farsi & Urdu.

    Personnel Supervision, Motivation & Development


Professional Experience


Migszol Ÿ Szeged, Hungary | Action From Switzerland, Chios Ÿ Greece | Imece Inisiyatifi Ÿ Cesme, Turkey

International Volunteer Aug 2015 Jun 2016

    Delivered aid to Hungary's holding fields , working with MSF to perform rapid and through assessment of children being held among refugees, coordination regional efforts for aid shipments across the Hungarian/Serbian border, and disseminating global information about refugee arrivals in Presevo, Serbia with translation in Arabic, Farsi, and Urdu.

    Processed boatloads of refugees arriving in Chios, Greece, providing them with xxxxxxrm clothes and food.

    Assisted in the delivery of clothes and goods to families in Cesme, Turkey.


Capitol Hill Housing Ÿ Seattle, XXXXXX

Resident Manager Oct 2014 Aug 2015

    Managed a 62-unit building for low income tenants, overseeing rentals, facilities maintenance, and major renovations to the building, while connecting vulnerable adults and youths to local mental health and chemical addiction services.


Downtown Emergency Services Center (DESC) Ÿ Seattle, XXXXXX

Project Assistant Sep 2011 Oct 2014

    Managed routine daily operations for one of the largest homeless shelter/mental health facilities in Xxxxxx State.

    Led weekly bar review committee meetings, coordinating emergency and disaster planning with all departments.

    Reviewed client files to determine the most appropriate care, and served on a monthly 24-hr emergency on-call rotation.

On call Residential Counselor Jun 2010 Sep 2011

    Responsible for coordinating therapeutic intervention and security for 200 nightly clients as well as 600+ day clients, serving as a front desk staff for all supportive housing sites, and monitoring medication for the Crisis Solutions Center.


Education & Credentials


    A.A.S. in Social and Human Services / Cultural Competency / Ethics in Human Services


    2 yr. Technical Degree in Film (Directing & Production)


Professional Training & Certifications

    Harvard Certificate class online Humanitarian Response to Conflict and Disaster

    Online TESOL certificate


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