Accomplished management leader seeking to launch the next chapter of my career in the (INSERT) field.

  Operations management leader with a consistent, proven track record of improving performance.

  Outperformed nine other district managers to rank No. 1 for both sales and customer service over two consecutive years.

  Stellar background training, mentoring and coaching team members on best practices of operations.

  Outstanding listening, verbal communication and interpersonal skills to work well with key stakeholders.

  Strong time management, attention to detail and organizational skills, including prioritizing tasks.

Operations Management Team Leadership/Management Training & Development

Client & Vendor Relations Recruiting/Onboarding Product Education

Planning and Scheduling Quality Control Systems Implementation

Problem Solving Negotiations Strategic Planning

District Service Manager, The Home Depot Atlanta, GA                                  2010-Present    

  Manage a $14.8 million business responsible for installing services per customer specifications.

  Lead and train a team of 22 managers dispersed across north Georgia, Tennessee and Alabama, including interviewing candidates for opportunities.

  Oversee performance of 35 service providers, including providing training on computer systems.

  Assess the capabilities of service providers/installers, and retain or terminate relationships as needed.

  Demonstrate excellent communication skills to key stakeholders, highlighting performance expectations.

  Ensure employees and service providers offer an exceptional experience to clientele at all times.

  Proactively identify and resolve any customer service or logistical issues in a timely and efficient manner.

Achievements:

  Turned around a territory that was 12% below sale plan and have unsatisfactory customer service ratings.

  Terminated eight different service providers for underperformance and hired seven new providers.

  Appointed to various installation program captainships for the Midsouth Region, including for technology/operations, HVAC and water heaters.

  Persuaded Carriers No. 1 customer in Alabama to become the new HVAC dealer.

  Secured a deal with one of the largest sensing contractors in the State of Alabama.

  Acquired a new and more reputable water heater provider for the Chattanooga, TN market.

District Service Manager, The Home Depot Atlanta, GA                                  2010-Present    

Achievements:

  Expanded exterior doors market from Atlanta, GA to Huntsville, AL.

  Increased customer satisfaction survey scores from 8.3 to 9.64 (out of 10) within 12 months.

  Boosted lead generation 21% and sales 18.6% increase in sales over a one-year period.

  Outperformed nine other district managers to rank No. 1 for both sales and customer service over two consecutive years.

Customer Service Manager, Romanoff Floor Covering Smyrna, GA 2009-2010

  Ensured customers received an exceptional service experience on behalf of this flooring construction firm.

  Enhanced efficiency of company operations and procedures after developing new inventory management and call center processes.

  Communicated effectively with clientele at Fortune 100 companies and served as an installer/service provider for The Home Depot.

  Managed the installation process to meet contractual requirements, including conducting job site visits.

District Service Manager, The Home Depot Atlanta, GA                                  2005-2009    

  Led a large budget and team of personnel, including interviewing candidates for opportunities.

  Managed 35 service providers and provided training on company computer systems.

  Proactively identify and resolve any customer service or logistical issues in a timely and efficient manner.

Architectural Drafting Technician, Robertson Loia Roof P.C. Alpharetta, GA 2000-2005

  Consistently met project deadlines to produce documentation, material lists and architectural drawings.

  Conducted site visits with contractors and engineers to verify the accuracy of construction.

  Worked closely with architects, engineers and superintendents to complete design tasks to develop new and remodeled schools and commercial retail space.

Associate of Science (AS), Drafting and Design Technology, Santa Fe Community College; earned 2000

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am accomplished operations management leader with a consistent, proven track record of improving performance. For example, during my career, I have outperformed nine other district managers to rank No. 1 for both sales and customer service over two consecutive years. I also boast a stellar background training, mentoring and coaching team members on best practices of operations. In this role, I possess outstanding listening, verbal communication and interpersonal skills to work well with key stakeholders. I also offer strong time management, attention to detail and organizational skills, including prioritizing tasks. Among my additional achievements:

  Turned around a territory that was 12% below sale plan and have unsatisfactory customer service ratings.

  Terminated eight different service providers for underperformance and hired seven new providers.

  Appointed to various installation program captainships for the Midsouth Region, including for technology/operations, HVAC and water heaters.

  Persuaded Carriers No. 1 customer in Alabama to become the new HVAC dealer.

  Secured a deal with one of the largest sensing contractors in the State of Alabama.

  Acquired a new and more reputable water heater provider for the Chattanooga, TN market.

  Expanded exterior doors market from Atlanta, GA to Huntsville, AL.

  Increased customer satisfaction survey scores from 8.3 to 9.64 (out of 10) within 12 months.

  Boosted lead generation 21% and sales 18.6% increase in sales over a one-year period.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx

Dear (Person You Interviewed With):

I am writing to personally thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF JOB OPPORTUNITY) position currently available at your organization. Having gained a deeper insight into the job requirements and your objectives, I am confident I can exceed your performance expectations immediately.

As discussed, I am an operations management leader with a consistent, proven track record of improving performance. I boast stellar background training, mentoring and coaching team members on best practices of operations. I also possess outstanding listening, verbal communication and interpersonal skills to work well with key stakeholders.

Should you have any additional questions, please feel free to contact me at your earliest convenience. Again, thank you for the interview. I look forward to your response.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx