• Top Performer who xxxxxxkes sound decisions to reflect positively on large-scale business operations in alignment with a company s vision, value, and goals, and who works to attain a competitive advantage and generate robust growth.
• Dynamic Business / Administrative Leader who rises above core challenges to improve the bottom line and achieve winning outcomes, and demonstrates talent in roles of progressive responsibility to further boost company results.
• Excellent Communicator who develops synergistic relationships with C-level executives, senior-level decision-xxxxxxkers, cross-functional professionals, and clients; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to build strong teams to optimize efficiency and attain business objectives.

Utility Xxxxxxnagement Lead Coordinator (2014 2017)

• Capitalized on the opportunity to lead forward-thinking business and administrative support and plan, coordinate, and track activities of companywide projects to ensure goals and objective were accomplished in compliance with contractual and regulatory requirements, including liaising among water, wastewater, and xxxxxxintenance teams.
• Regularly interfaced with clients while conducting research using online databases and responding to critical concerns.
• Drive operations success by leading a top-performing Compliance Coordinator, Service Coordinator, Operations Coordinator, and administrative team, including coordinating and assisting company xxxxxxnagers and supervisors with compliance activities while monitoring and ensuring proper licensing and training requirements for staff were satisfied.
• Created service orders; monitored, xxxxxxnaged, and xxxxxxintained service order lists and xxxxxxster xxxxxxintenance lists; reviewed, followed up, and tracked WAFs for jobs; and issued and xxxxxxintained work reports (i.e. delinquent xxxxxxintenance).
• Effectively monitored and guaranteed high-volume inventory, equipment, and tool xxxxxxintenance through a Tool Watch Program, including comprehensively ensuring proper means and mechanisms to track and accurately capture costs.
• Prepared and distributed internal reports such as missing time, job sumxxxxxxries, and daily production reports, and handled all administrative tasks, including timesheets, billing, customer payment forms, work orders, and invoices.

  Successfully xxxxxxintained the company s rigorous Operator Qualification (OQ) Program.

  Conducted research to assign service orders or cost code / type inforxxxxxxtion to unxxxxxxrked payables.

  Exhibited skill with sanitary surveys, consent orders, notices of non-compliance, and EMS, among others.

  Participated in key meetings, prepared and distributed support documents, and prepared action item lists.

  Prepared and distributed detailed external reports (i.e. DMR, chemical treatment, lab reports, customer reports).

Operations Coordinator (2012 2014)

• Utilized broad scope of industry knowledge toward providing wide-ranging administrative and operations support, including handling NavXxxxxxn vehicle xxxxxxintenance and GPS tracking / monitoring service program xxxxxxnagement, following up with operators regarding oil changes, and xxxxxxnaging facility preventative xxxxxxintenance program, Antero.
• Actively xxxxxxintained contact data for afterhours on-call contact of licensed field operators in the event of facility alarm.
• Led MML spreadsheet xxxxxxnagement, including entering non-scheduled xxxxxxintenance items into an Excel-based spreadsheet forwarded to Xxxxxxintenance Xxxxxxnagers, Field Supervisors, and General Xxxxxxnagers for repair scheduling.

  Expertly led safety check-in back-up efforts, including logging field operators three times daily with check-in calls.

  Tracked Drinking Water Systems water usage for use in multiple reports for XxxxxxssDEP Drinking Water Program.

  Successfully compiled and entered lab data to produce monthly reports, including Discharge Monitoring Reports (DMRs) for the State of Xxxxxx Department of Environmental Protection (XxxxxxssDEP) Wastewater Division, as well as for facility owners, property xxxxxxnagers, and engineering firms.

Purchaser ￨ Sales ￨ Scheduling

• Strategically steered price tracking and xxxxxxterials purchasing initiatives, including scheduling repairs, handling sales and customer service, processing all purchase orders, and coordinating jobsite deliveries and commercial carriers.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Purchaser ￨ Sales ￨ Scheduling

• Spearheaded review of vendor invoices for accuracy of pricing and quantity and approval for payment and request Return Xxxxxxterial Authorizations for defective items or xxxxxxterials shipped in error to meet and / or exceed objectives.

  Supported General Xxxxxxnager in writing and scheduling work order requests per client needs.

  Successfully requested and compared quotes for xxxxxxterials to support customer estixxxxxxtes / proposals.

  Proactively researched new vendor sources to request pricing and establish credit terms for various items.

Sales ￨ Administration

• Xxxxxxximized bottom-line perforxxxxxxnce by directing all customer sales and service, technical support, and administration for commercial building xxxxxxterials and doors, including processing orders daily for jobsite delivery or customer pickup.
• Ensured seamless operations by processing purchase orders for stock xxxxxxterials and special order items per key specs.

  Led lucrative sales calls to promote products to the new construction industry.

  Collaborated with Commercial Door Division to expand knowledge of building codes.

  Demonstrated proven knowledge of life and safety requirements of commercial doors and hardware.

Xxxxxxnager Sales ￨ Estixxxxxxting

• Applied strong leadership talents toward preparing and submitting proposals to xxxxxxnufacture commercial aluminum doors and frames, including xxxxxxximizing use of key resources to achieve goals by efficiently scheduling production efforts.
• Cost-effectively estixxxxxxted xxxxxxterial costs and labor to xxxxxxnufacture doors and frames to commercial glazing contractors.

  Led targeted purchase of comprehensive xxxxxxterials while expertly xxxxxxnaging and scheduling production.

  Upheld quality-driven customer service while participating in xxxxxxrketing at trade shows via aggressive sales.

Estixxxxxxtor ￨ Project Xxxxxxnager

• Expertly estixxxxxxted xxxxxxterial costs and labor to xxxxxxnufacture and install commercial store fronts and curtain wall projects, including accurately reviewing architect specifications and blueprints for comprehensive design requirements.

  Calculated and estixxxxxxted xxxxxxterial and labor costs for sub-bid proposals to general contractors.

  Project-xxxxxxnaged projects, including scheduling, purchasing, and final punch lists through completion.

Sales ￨ Customer Service

• Played a vital role in directing results-focused customer relations, technical, and administrative support within a fast-paced production environment, including providing daily customer contact to quote contract jobs and troubleshooting active orders, as well as directing sales calls to negotiate contracts with new or existing accounts.

  Continually generated new business by leading profitable contract negotiations.

  Represented key staff at daily meetings to schedule customer-driven production efforts.

  Coordinated and verified shipping documents for scheduling company fleet and contract carriers.

Fred Pryor Seminars

How Xxxxxxnagers Become Great Leaders (6 CEUs)

Professional Communication: What Message Are You Sending (6 CEUs)

Cardno ATC Training Company

Annual OSHA-Certified Asbestos Hazardous Awareness (2 CEUs 2014 ￨ 2015 ￨ 2016)

Employers Association of New England (EANE)

Principals of Leadership for Supervisors & Xxxxxxnagers (65 CEUs 6-Week Course)