Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance

___________________________________________________________________________

Job Title: Passport Specialist

Department: Department of State

Agency: Agency-Wide

Job Announcement Number: CA-2017-0054

___________________________________________________________________________

Core Competencies

Administration, Citizenship Application Review, Identification/Review of Citizenship Documentation, Front Desk Operations, Research, Interpersonal Relationship Development, Written/Oral Communication, Problem Resolution, Team Support, Telephone Line Management, Detail Orientation, MS Office Suite, Facsimile Equipment, Copiers, Scanners, Printers

Professional Experience

October 2016 - Present

United States Department of State

Washington, DC

Hours per Week: 40

Salary: N/A

Supervisor: Travon James Phone xxx-xxx-xxxx May Contact

Passport Support Associate 2

In this contract assignment through CGI Federal, skillfully perform array of duties and meet multiple responsibilities regarding interacting with customers; provide quality service in greeting and assisting customers as well as responding to inquiries, direct them to appropriate areas and gain any appointment information. Carefully assure that customers have appropriate documents and assess documents for completeness, accuracy and legibility; assemble all documents including correct application form and assure presence of acceptable citizenship documentation. Collect all relevant fees and perform appropriate transactions.

December 2015 April 2016

Jones Networking

McLean, VA

Hours per Week: 40

Salary: N/A

Supervisor: Jessica Eagon Phone: 703.894.9400 May Contact

Receptionist

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Expertly answered incoming telephone calls and transferred to appropriate personnel; recorded thorough and accurate messages, cordially greeted visitors and clients and scanned array of files. Validated parking passes, managed emails, updated database information and handled incoming packages/mail. Also carefully sorted insurance mail and continually assured that work area and reception desk were maintained in a clean and orderly manner.

March 2015 October 2015 / June 2012 August 2013

Carlos O Kelly s

Stafford, VA / Fredericksburg, VA

Hours per Week: N/A

Salary: N/A

Supervisor: Al Mansur / Tracy Powers Phone: 540.659.9982 May Contact

Server/Hostess

Skillfully interfaced with customers as well as servers and bartenders to assure highest levels of customer satisfaction and excellent dining experiences. Greeted clientele, provided wait-time estimates and continually assured that guests needs were met. Managed in-coming telephone inquiries, assigned tables to maximize wait-staff service efficiencies and productivity, prepared tables, seated guests and served food/beverages; utilized computerized system to enter all necessary data and collected customer payments. Continually monitored all activities and facility/venue to ensure compliance with health/safety/sanitation standards and regulations.

Education / Certification

Northern Virginia Community College (NOVA), Woodbridge, VA

Associate of Applied Science, Administration of Justice, 2015

GPA: 2.982

Semester/Credit Hours: 64

Germanna Community College, Fredericksburg, VA

Certificate, Police Science, 2014

GPA: 2.333

Semester/Credit Hours: 33