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Information Technology Professional seeking to utilize relevant experience, education and training in a challenging Datacenter Network Technician assignment
Equipment Management ~ Network Systems Management ~ Organizational Training ~ Testing/Troubleshooting ~ Cross-Connect Installation ~ Documentation Development/Maintenance ~ Customer Support ~ Equipment Installation ~ Customer
Training ~ Price Quotation Development
Associates Degree, Network Systems Administration; Fiber Optic Association (FOA) Certified; currently pursuing Cisco Certified Network Associate (CCNA) Certification
Exceptionally knowledgeable in all aspects of video/Internet/digital voice systems including installation, servicing and maintenance, and provide in-depth technical support for printers/computers/tablets/residential alarm systems; have developed proven testing and troubleshooting capabilities
Outstanding customer service has been acknowledged with consistently high ratings on multiple computer and telephone surveys; demonstrable capabilities in interacting with diverse groups/professionals at all levels
Designated to serve as Technical Trainer in telecommunications; continually provide excellent advisement to management/colleagues, with strong emphasis on providing highest quality service as well as achieving organizational goals/objectives
Well-organized multi-tasking individual, with strong detail orientation; enthusiastic team member
IBX Network Technician
Equinix 2014 Present
Effectively rack/stack customer equipment and install intra-cage fiber trays, ladder racks, customer equipment and cabinets; also perform infrastructure installations that include whalebone cable management, public fiber tray systems, carrier ladder racks, AC/DC power trays, security trays and cash mesh.
Skillfully manage work priorities from Oracle queue to assure meeting commitments/schedule times.
Provide exceptional testing/troubleshooting skills; conduct carrier circuit testing on cross connects, install/test/modify cross connects in compliance with Standard Operating Procedures and assure proper management of coaxial/fiber/twisted pair copper/intra-building cross connects cables.
Additionally tasked to install/test advanced cross connects circuits (switched, multiplexed) and IBXLink cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig).
Author all needed records/documentation of work activities/projects and continually support project fulfillment in alignment with training from senior staff; successfully completed organizational training in timely manner.
Also accomplish assignments with exceptional professionalism to ensure highest levels of customer service and support, with a focus on gaining total customer loyalty and account retention.
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Comcast 2013 - 2014
Following successful completion of company training program, consistently adhered to customer appointment schedules; at site, carefully determined optimal line placement location, prepared site, installed/activated entertainment networking and security systems and followed-through with crucial testing to assure proper systems performance; instructed clients on use of newly-installed systems/equipment.
Successfully responded to customer repair requests, tested systems utilizing specific tools/meters and replaced when necessary; clearly communicated information to customers regarding any charges or additional costs.
Customer service/support performance excellence was acknowledged with highly positive responses on various telephone/computer surveys.
Director of Dedications / Livery Coordinator
Chicago Jewish Funerals, Skokie, IL 2008 2013
Provided crucial services for up to 1400 funerals annually; tasked to utilize expertise in coordinating all needed livery accommodation for services.
Additionally, held comprehensive responsibilities for scheduling and directing dedications.
National Sales Manager
Zevro, Skokie, IL 2002 2007
For this important, innovative housewares manufacturer, oversaw all major national accounts, including Bed, Bath & Beyond and Macy s as well as military base exchanges, catalog and online accounts.
Successfully drove sales of $5M on annualized basis.
Retail Store Manager
Flair Imports Ltd., Brooklyn, NY 1992 2001
Expertly directed operations for four retail units for this wholesaler/retailer of imported children s wear; organization recorded approximately $2M in gross sales annually.
In addition to managing all daily activities steered company purchasing and wholesale sales activities.
Associates Degree, Network Systems Administration
Fiber Optic Association (FOA) Certified (CFOT CFOS/T)
Currently pursuing Cisco Certified Network Associate (CCNA) Certification
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