Personable administrative and customer service professional with stellar people skills.

  Experience building relationships with customers in person or over the telephone to book reservations or to schedule appointments for service.

  Processed payroll and accounts payable in an accurate, timely and efficient manner.

  Proficient with Microsoft Office; MAS 90 accounting software; and Opera hospitality software.

Landry s Hospitality Apr. 2013-Present

Reservation Specialist Golden Nugget  Houston, TX (Feb. 2015-Present)

  Communicate effectively with up to 150 customers per day over the telephone to book hotel reservations.

  Determine the room(s) available to accommodate each guest and explain hotel features and policies.

  Process payments from customers in an accurate, timely and efficient manner.

Holiday Inn Resort Galveston, TX (Apr. 2013-Feb. 2015)          

  Build and maintained positive communications with guests and colleagues at this leading hotel and resort.

  Checked guests into the hotel in a timely manner, including processing credit card transactions.

  Maintained diplomacy and tact when communicating with frustrated guests and worked to find solutions.

Previously:

Scheduling Manager, Patterson Chevrolet Kilgore, TX 2011

  Provided valuable, hands-on support to customers and colleagues in the Service Department.

  Ensured customers were satisfied with the service they received, including scheduling appointments.

Administrative Assistant/Staffing Consultant, Collier Investments Kilgore, TX 2010

  Hired through Manpower, initially performed as an Administrative Assistant before being promoted to Staff Consultant, interviewing candidates for employment opportunities.

  Performed administrative tasks such as completing background checks of candidates; ensuring candidates completed drug screening; and educating newly-hired employees about policies and procedures.

Front Desk Receptionist/PBX Operator, KSLA Channel 12 Shreveport, LA 2007-2009

  Communicated effectively with co-workers and visitors both in person and over the telephone.

  Maintained a notebook of all station personnel, departments and extensions, and used the public address system to inform station personnel of any announcements.

Accounting Clerk/Administrative Assistant, Northeast Texas Physicians Service Longview, TX 2004-2007

  Completed payroll for all medical clinics using MAS 90 accounting software.

  Paid outstanding bills for all medical clinics and physician offices.

Medical Office Terminology Certificate, Kilgore College Longview, TX; earned May 2003

Office Professional Certificate, Kilgore College Longview, TX; earned May 2002

Basic Requirements for Speech Therapist, Kilgore College Longview, TX; earned May 2010

MAS 90 Accounting Training Certificate, Dallas Training Center Dallas, TX; earned June 2004