Professional Qualifications

  Extensive experience in the autobody repair industry, with depth of knowledge regarding damage assessment, repair estimation, insurance company relations, and body / frame / refinish procedures

  Strong managerial experience including training, scheduling, managing, and overseeing payroll for top-performing support teams

  Commitment to creating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

  Exceptional communication, presentation, and relationship management skills; superior time management and organizational abilities

  Sharp technical proficiencies including CCC Estimating System, CCC One Management System, Profitnet Management System, Mitchell Estimating System, and NuGen IT Enterprise Workflow

Work Experience

Gerber Collision Center (formerly Deacon's Collision Center), Mayfield Heights, OH 2002 - Present

Production Manager (2010 - Present)

• In recognition of outstanding performance, promoted to position entrusted with scheduling and managing 17-member production team at this multi-million-dollar collision center
• Communicate with estimators and adjusters from up to 8 insurance companies
• Ensure the timely and accurate completion of up to 55 projects per week; assist technicians with any issues and perform quality inspections on all completed jobs

Refinish Department Supervisor (2003 201o)

• Oversaw all aspects of the paint department; managed 4 employees and personally performed refinishing duties

Lead Refinish Technician (2002 - 2003)

• Worked on a wide range of auto makes and models

Crestmont Cadillac, Beachwood, OH     1999 - 2002
Refinish Technician

• Applied experience towards painting / refinishing luxury cars in this busy dealership with onsite service / body shop center; personally completed 8-10 projects weekly

Jay Pontiac, Bedford, OH   1996 - 1999
Body, Frame & Refinish Technician

• Worked on approximately 8-10 cars per week, specializing in heavy collisions

Friedman Buick, Bedford Heights, OH 1988 - 1996
Body, Frame & Refinish Technician

• Gained valuable experience in autobody repair

Training & Certifications

I-CAR Certified 2017

MVP Business Solutions Green Belt Training 2013

I-CAR Platinum Certified 2012

ASE Certified 2010

PPG Certified   2009

EPA Area Source Rule   2009
Chief Frame Certified   2007