Personable leader with excellent listening, verbal communication and interpersonal skills.

  Experience building and growing relationships with customers and colleagues in a bank setting.

  Excelled in a variety of customer service roles, including as a Personal Banker, Small Business Specialist and Manager on Duty, overseeing teams.

  Outstanding analytical, attention to detail, organizational skills and time management skills.

  Proficient with using banking computer software systems.

JPMorgan Chase Sept. 2010-Present

Manager on Duty

  Display strong leadership skills while operating a retail banking branch in the manager s absence.

  Communicate effectively with clients and colleagues in a fast-paced environment.

  Demonstrate poise, professionalism and patience when speaking directly with customers.

  Build and maintain positive communications with customers in person and over the telephone.

  Delegate specific responsibilities to personnel to achieve business objectives.

Small Business Specialist

  Work closely with small business owners that maintain a balance of between $1,000 and $50,000.

  Educate customers about a variety of bank products and services to assist small business owners.

  Spearhead the opening of new business accounts in an accurate, timely and efficient manner.

  Perform maintenance on existing business accounts as well as follow up calls to clientele as needed.

  Remain accessible to clientele at all times, and via in person or telephone consultation.

Personal Banker

  Communicate well with consumers seeking to complete financial transactions.

  Assist consumers with opening accounts based on their specific banking needs and financial goals.

  Explain a number of different products and services to customers.

  Conduct maintenance on consumer accounts according to bank policies.

  Support co-workers with a variety of tasks on an as-needed basis.

Washington Mutual Oct. 2008-2010

Teller

  Built and maintained rapport with consumers seeking to complete transactions at the bank.

  Collaborated effectively with a diverse team of colleagues to achieve performance objectives.

  Demonstrated a proven ability to work well independently as well as part of a team.