Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my qualifications include 15+ years of professional experience in operations management and delivering top-notch customer service across operations generating $500M+ annually. I have applied my skills and knowledge toward streamlining existing processes to significantly increase efficiency throughout daily operations. To complement this background, I possess top notch interpersonal, problem-solving and organizational abilities.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

• Results-driven Leader possessing 15+ years of experience directing daily operations within fast-paced environments.
• Recognized for the ability to implement innovative strategies to significantly boost team performance.
• Proven track record of building, training and managing high performance teams.
• Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.

• Developed and implemented highly effective training program responsible for increasing ticket sales by 58% and annual pass sales by 40%.
• Leveraged strong leadership skills to co-manage $3.5M labor force responsible for meeting $500M annual sales goal.
• Directed operations across multiple locations grossing $170M annually.
• Recipient of Spirit Award (2003) and Disney Legacy Award (2013).

The Disneyland Resort, Anaheim, CA 2001-2017

Resort Duty Manager (2016-2017)

• Fulfilled key leadership position overseeing day to day operations across theme parks and downtown Disney.
• Leveraged top notch organizational abilities to direct food / beverage, retail, guest services and transportation operations.
• Delivered high quality customer service; promptly resolved inquiries and handled complaints.
• Consistently streamlined existing processes to enhance overall guest experience; thoroughly monitored attraction wait times and cleanliness.
• Demonstrated strong leadership skills while conducting in-depth training of team members; closely reviewed individual performance and implemented action plans accordingly.

Area Manager, Food and Beverage (2014-2016)

• Directed daily operations across 3 food and beverage teams, focusing primarily on performance management, streamlining process improvement initiatives and minimizing workflow disruptions.
• Conducted in-depth training to significantly boost team performance; created training material on customer service, menus and health regulation compliance.
• Devised highly strategic plans to promote consistent growth.
• Fostered a positive / welcoming environment leading to elevated retention levels for employees and guests.

Guest Service Manager II, Resort Guest Services (2006-2014)

• Exemplified top-notch leadership and organizational abilities while overseeing daily main entrance operations.
• Educated team members on the importance of delivering high quality customer service.
• Implemented realistic sales objectives; consistently ensured achievement by each employee.

Previous Roles: Guest Service Manager I, II, Store Operations (2002-2006) | Guest Service Manager I, II Store Operations (2002-2006) | General Lead, Store Operations (2001-2003) | Working Lead (1998-2001)

Associate of Arts Degrees in Art & Science, Riverside Community College, Riverside, CA; 1998-2000

Disney University, California State University, Fullerton, CA; 2001-2005

Completed multiple courses in leadership, mentoring, critical thinking and employee retention.