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Yyyyyy x. yyyyyy

311 29th Street Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx





Hiring Agent Name

Comxxxxxxny Name


City/State/Zip Code




I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.


To acquaint you with my background, I can offer proven experience in Senior-Level Administrative / Business Operations, Executive Administrative Assistance, Logistics Management, Meeting / Event Planning, Travel Coordination, Workflow Prioritization, and Customer Service. I am also well-versed in Team Building / Training, Financial Operations, Accounts Xxxxxxyable / Receivable, Invoicing / Billing, Purchasing, Vendor Relations, and Process Optimization, and I consistently achieve winning project / task outcomes due to my superior skills in critical thinking, time management, and attention-to detail.


Currently, as the Call Director / Supervisor (Call Room) for Seraphic Mass Association, I seamlessly manage high-volume call center operations, including training, mentoring, and managing a top-performing team of 7 phone operators in promptly responding to incoming calls for appropriate routing. Within this role, I collaborate with teams to coordinate and manage office operations and procedures to deliver excellence in customer service, including determining call center strategies via needs assessment and objective operator performance reviews. I also improve call center operations by consistently reviewing operator calls, ensuring proper order-taking, and assuring operator helpfulness, as well as handling daily statistical reporting on total calls taken and dropped or abandoned calls.


A sample of my achievements included:


  Singlehandedly opening and closing the building during Saturday operations.

  Successfully training new operator staff on running batch reports for various orders.

  Expertly managing all facets of phone room and web room initiatives during Saturday operations.

  Optimizing efficiency by administering scheduling systems to communicate tasks and delegate responsibilities.


To complement this experience, please note that I earned a Bachelor of Science in Business Administration from the Community College of Xxxxxx County and an Associate s Degree from Sawyer Business School. I attained CPS and CAP Certification Administrative Office Professional Certification and completed continuing education in Business Administration at Women in Business University.


As this is just an example of my abilities, please refer to my enclosed resume for additional senior / executive administrative, director, coordinator, and front desk operations roles.


I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.






Yyyyyy x. yyyyyy


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