Yyyyyy x. yyyyyy

Eager to contribute excellent academic credentials, program management expertise, and human services background toward supporting a dynamic organization in achieving objectives.

Community Resources ~ Program Recruitment & Administration ~ Client Advocacy

Fundraising ~ Youth Services ~ Relationship-Building ~ Career Counseling ~ Budgeting

         Compassionate, personable, and able to leverage strong knowledge of community and government resources to assist individuals in accessing available programs, services and sources of assistance.

         Outstanding supervisory skills span training, mentoring, coaching, team-building, and performance management.

         Diligently enforce stringent adherence to ethical, regulatory, and confidentiality policies.

         Proven skills in intake procedures, community outreach, and customer service excellence.

         Ability to establish cooperative working relationships with all levels of an organization.

         Well-versed in concepts and practices related to data gathering and analysis, strategic planning, SOP (standard operating procedure) development, workshop facilitation, and project leadership.

         Excel in planning, coordinating and managing multiple projects and programs to optimize delivery of quality support to individuals and families from diverse cultural and economic backgrounds.

CareerSource Suncoast, 2009 to Present

Senior Career Advisor (2011 to Present)

         In addition to delivering hands-on employment counseling to clients, direct, train, motivate and mentor team members as SME in operational policies and procedures.

         Create and implement processes and standard operating procedures to ensure quality and uniformity of client service delivery throughout region s career centers.

         Drive continuous improvement process among team and frequently interface with Directors and Assistant Directors to develop methods and procedures for consistent goal attainment.

         Prepare and submit regular performance reports for management and control program budgets exceeding $500K+.

         Apply sharp critical thinking expertise toward swiftly resolving problematic issues with customers, vendors and employees, to ensure flawless and mutually satisfying career programs.

         Relied upon to assist, mentor, and guide team members in performing difficult or complicated tasks.

         Hold leadership accountability during absence of Director and Assistant Director.

Career Advisor (2009 to 2011)

         Formulated, implemented, and tracked career plans, individualized training accounts, and budgets for customer services.

         Spearheaded comprehensive assessments of customer s needs, and provided appropriate vocational, educational, and job search counseling and services including ongoing case management to successfully link program participants with stable employment.

         Analyzed and determined eligibility for funding such as financial aid programs, PELL grants, student loans, scholarships and CareerSource Suncoast tuition assistance.

         Capitalized on programs such as Workforce Investment Act, Supplemental Nutritional Assistance Program and Welfare Transition Program where applicable to optimize client outcomes.

         Consistently evaluated employment plan/training plan progress and modified as needed to attain objectives.

Continued ►

Yyyyyy x. yyyyyy Page 2 of 2

Professional Experience continued

PACE Center for Girls, Bradenton, FL, 2002 to 2009

Counselor II / Case Management (2008 to 2009)

         Proficiently managed caseload of 21 girls and provided broad-based services encompassing life coaching, counseling, crisis intervention, social assessments, and psychosocial group facilitation.

         Maintained weekly documentation and frequently communicated with parents to ensure cohesive and cooperative efforts.

         Championed efforts to achieve 96% academic improvement, 95% placement in educational opportunities following program, and 72% of participants remaining in school or employed 3+ years after leaving program.

         Coordinated school-wide events to promote healthy engagement, positive reinforcement, and strong family dynamics.

         Actively participated in multiple local fundraising events to secure essential program resources and ensure program continuity.

Counselor II / Intake and Transition (2002 to 2008)

         Actively marketed and promoted PACE program throughout community, successfully achieving 100% enrollment each year.

         Targeted schools, after-school programs, family service agencies and other groups county-wide to maximize program awareness and community impact.

         Conducted intake assessments for potential students and families and collaboratively aligned needs of each girl with customized treatment plans.

         Administered exit assessments to determine ongoing needs and formulated comprehensive transition plans to maximize success of girls completing program including counseling, budget planning, job searches, and connecting girls to secondary education and support through to enrollment process.

Family Resources, Bradenton, FL, 2000 to 2002

Community Relations Specialist II

         Designed and delivered informative and engaging multimedia presentations regarding Safe Place and Family Resources to youth and adults county-wide.

         Identified, recruited and developed Safe Place sites, and recruited, trained, mobilized and coordinated volunteers to serve at-risk adolescent population.

         Efficiently planned and orchestrated agency s annual fundraising event, successfully increasing funds generated each year.

         Solicited donations through local service clubs and community organizations in order to effectively administer Family Resources programs and services.

         Assembled and facilitated youth group at runaway/crisis shelter to teach independent living skills to teens such as banking, money management, cooking, and interviewing for jobs.

Master of Social Work, Florida State University, Tallahassee, FL

Bachelor of Social Work, Florida State University, Tallahassee, FL

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

Please accept this letter and accompanying resume in application for the (INSERT TARGET POSITION) position that is currently available. In advance, thank you for your time and consideration.

In addition to substantial social services experience and exceptional academic credentials, I offer considerable talents in team leadership, personnel training, fundraising and program coordination. My vast experience across career counseling, community relations, advocacy, youth services and caseload management capacities certainly indicates my versatility and ability to drive positive transformations in any environment. To complement these qualifications, I offer excellent planning, analytical, employee relations, communication, and managerial skills.

If chosen to join your team, you will appreciate my energy and enthusiasm exhibited in daily endeavors and my rapid transition into your office. I am certain that I am an ideal candidate for this opportunity and look forward to interviewing with you in the near future. Please call me anytime at the numbers listed above to schedule a time to meet.

Sincerely,

Yyyyyy x. yyyyyy