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Yyyyyy x. yyyyyy

- 9506 Evergreen St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Marketing / Operations Director

Qualifications Profile


    Self-assured and results-driven management professional with extensive experience in marketing, customer service, vendor management, business operations, and HR management in a diversified consumer retail/hospitality business.

-    Provided strategic direction in managing all aspects of marketing & operation, including projects.

-    Managed vendor contracts that contributed to the company s business successes.

-    Delivered consistent profit margins, observing budgets, and containing operating costs that ensured profitability.

    Proven flexibility and adaptability to reach high productivity levels in fast-paced work environments.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while bringing workforce diversity into a unified front in achieving shared objective.


Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Customer Service Management

    Relationship Management (Customers, & Suppliers)

    Event Management

    Product Branding & Positioning

Business Operations Management

    Strategic Planning & Execution

    Fiscal & Budget Management

    Profitability Management

    Vendor Contract Management

    Project Management


    Personnel Administration

    Manpower Sourcing & Recruitment

    Payroll & Benefits Administration

    Staff Supervision & Training


Professional Experience


Drink Company, LLC | Mockingbird Hill, LLC | Three Chords, LLC

Columbia Room, LLC | Cream Soda, LLC Ÿ Washington, DC

Director of Marketing & Operations May 2013 May 2016

    Provided strategic direction in managing marketing & operations, including projects at the Drink Company LLC.

    Developed and executed all marketing objectives and plans differentiated and focused on providing various brand management directions across affiliates.

    Oversaw all pre-opening business deals with insurance companies, DCRA, the health department, ABRA, and all government offices while collaborating with architects, construction contractors, equipment rental companies, and service providers in meeting project requirements.

    Managed restaurant operations with complete oversight in monitoring all food, beverage, labor, and operational costs.

    Drove consistent operating profit margins, generating monthly P&L and GM s Operations Report detailing bar and kitchen manager s performance contribution.

    Developed annual budgets, ensuring compliance with accounts payable and receivable targets for each company.

    Created and updated websites and social media presence of each business, using online customer feedbacks to define marketing plans that further drove business growth and profitability.

    Oversaw HR support for over 50 employees involving recruitment, termination/severance, training, payroll and benefits administration for both management and staff.

    Conducted regular meetings that updated managers on industry trends, associated events, marketing initiatives, revised government regulations, sales projections, and staff developmental initiatives.

    Managed vendor contracts that contributed to business successes, ensuring contractual compliance with the National Archives, Marriott International, various American universities, Tales of the Cocktail and Chef Conferences.


Katcef Brothers, Inc.Ÿ Annapolis, XXXXXX

Sales Representative - Anheuser- Busch InBev Distributor Sep 2012 Apr 2013

New Orleans Culinary & Cultural Preservation Society | Tales of the Cocktail Ÿ Annapolis, XXXXXX

Sponsorship & Event Coordinator Oct 2010 Sep 2012

Katcef Brothers, Inc.Ÿ Annapolis, XXXXXX

Manager On & Off Premise Sampling Oct 2010 Sep 2012


Education & Credentials


    M.S. in Marketing, JOHNS HOPKINS UNIVERSITY Ÿ Baltimore, XXXXXX

    B.A. in Business Administration, focused in Marketing, LOYOLA UNIVERSITY Ÿ New Orleans, LA

Professional Training & Certifications

    Notary Public of Washington DC (2013 Present) | Court of Master Sommelier (2015)

    BarSmarts by Pernod Ricard (2014) | Cicerone Certified Beer Server (2012)

Professional Affiliation

    Junior League, Washington, DC

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