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Yyyyyy x. yyyyyy


7115 Rambling Tree Lane, Richmond, TX 77407 xxx-xxx-xxxx



IT Professional

Software Release Management Application Support Dev Ops

System Administration Server Operations Performance Optimization



         Extensive talents in helpdesk operations, ITIL Service Management, application monitoring via AppDynamics, system diagnostics, performance tuning, domain/workgroup administration, software training, asset management, and network monitoring.

         Dependably ensure high levels of customer satisfaction for hundreds of end users through proactive communication and cooperation, and able to effectively collaborate with management, peers, and clients to coordinate project success.

         Demonstrated capabilities in diagnosing and rectifying technical errors and issues, and thoroughly documenting procedures for resolution.

         Excel at collaborating and communicating with key stakeholders to propel continuous improvement.

         Constantly focus on optimizing system performance, reliability, security, and usability.

         Extremely well-versed in fostering cooperative relationships with customers to augment company success.


Professional Experience


Insight Global (contract), 2018 Present

Release Deployment Management Team Lead

         Spearhead release schedule development, tracking, and adherence to ensure business continuity.

         Analyze change requests, report ongoing progress to management, and manage release-related artifacts, release run books, deployment trackers, release trackers, incident tracking, RFC initiation, and approvals.


United Airlines, 2013 2018

Application Support Analyst / Performance Engineer

         Identified, analyzed, and resolved performance issues at network, application, web, and database layers of application via load testing and application monitoring tools.

         Efficiently applied 250 changes to United Mobile application including 100 emergency changes.

         Planned and conducted Go/No-Go meetings with peers to ensure readiness for release.

         Closely monitored application process, server performance, CPU utilization, host memory utilization, and response time to achieve rigorous quality targets.

         Disabled server in load balancer to resolve hundreds of user issues when accessing

         Partnered with development teams on updates to server, application changes, ITIL process compliance, and ticket troubleshooting & resolution.


Pointsmith, LLC, 2011 2013

Junior Network Administrator

         Configured, administered, and maintained backups to safeguard critical business data.

         Configured server environments using VMware for development, staging, QA and production.

         Added disk trays, performed LUN configuration, and proficiently maintained Cisco IP phones by adding/removing users, voicemail boxes, adding licenses, and resetting voicemail passwords.

         Administered 15 physical, 65 virtual and 20 appliance servers, and cooperated with vendor to update and upgrade controllers, firmware, software, to align with best practices.

         Generated regular status reports for IT management and maintained snapshots for IS Department.


Continued ►



Yyyyyy x. yyyyyy Page 2 of 2


U.S. Navy, 2009 2011

Lead System Administrator / Help Desk Support

         Championed 10 field change bulletins on 15 servers and 10 workstations.

         Administered classified and unclassified user accounts for 257 personnel and 51 computers.

         Resolved 156 trouble tickets and coordinated 70 video teleconferences (VTC).

         Slashed network vulnerabilities by 90% for upcoming network accreditation.

         Leveraged broad IT acumen toward performing troubleshooting, repairs, assemblies, upgrades, migrations, testing, installations, and configuration of hardware, software, and networking components.

         Delivered high-quality customer service, technical consulting, onsite support, and bench work.


U.S. Navy (COMUSNAVCENT), 2008 2009

Lead System Administrator

         Shepherded team of 14 in configuring, deploying, and maintaining communications package to support tactical air support operations.

         Substantially lowered number of network vulnerabilities by 93% for pending network accreditation.

         Independently re-imaged 60 CENTRIXS computers and created 55 user accounts using Active Directory.


U.S. Navy (U.S. Naval Hospital), 2005 2008

Information Systems Security Officer / Desktop Support Manager

         Patched more than 2,000 network vulnerabilities in preparation for security test and evaluation (ST&E) portion of command s network accreditation, and oversaw resolution of 3,000+ trouble tickets.

         Expertly handled command s system security authorization agreement and network accreditation.

         Helmed system updates to 1,500+ computer workstations in <72 hours to successfully rectify network deficiencies and eliminate vulnerability risks.

         Performed Windows 2000 Active Directory design including installation and deployment of enterprise-wide Group Policies in AD.

         Conducted all local and remote server backups to defend and protect hospital files and medical records.

         Formulated plans for Tier 1 support technicians and providing ongoing coaching and guidance.

         Trained desktop support personnel and held accountability for associated assets spanning workstations, laptops, servers, and monitors from research and procurement through disposition.


U.S. Navy, 2002 2005

System Administrator

         Methodically re-imaged 100 computers to effectively clear 30 trouble tickets.

         Created 300 user accounts using Active Directory and provided ongoing support.

         Steered timely O/S upgrade of all 200 desktop computers from Windows 2000 to Windows XP.




CompTIA A+, Security+ and Network+

Microsoft Certified Professional (MCP)

NICE Certified System Administrator (NCSA)




Software: Microsoft Office (2013, 2016 and 365) VMware, Dame ware, VNC, Power Questing Imaging, Ghost 3.0-7.0, Veritas Backup Exec, Microsoft Exchange, AHD Ticket System, Remedy, Active Directory, Symantec End Protection V12, COMM vault Simpana 9, VMware vSphere V5, Cisco Unity Connection Administrator, Microsoft Exchange 2010, KACE Cisco Systems, App Dynamics

Operating Systems: Windows XP, Vista, 7, 8, 10; Microsoft Server 2003/2008/2012

Hardware: HP, Compaq, IBM, Dell, HP Laser Jet, HP Office Jet Printers, Lexmark, Kyocera Printers, Savin Printers, Konica Minolta Printers



Yyyyyy x. yyyyyy


7115 Rambling Tree Lane, Richmond, TX 77407 xxx-xxx-xxxx





















I am currently seeking a challenging career opportunity as a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.


I offer substantial talents in software release management, advanced capabilities in technical support, and excellent skills in system administration, networking, end user relations, and desktop servicing. My sharp analytical, troubleshooting, and leadership skills would surely be fundamental to succeeding with your organization. To complement these qualifications, I offer polished expertise in application support, server management, and performance tuning.


As a proactive contributor to your organization, you will find me to be a highly organized professional committed to supporting you in achieving your objectives through advanced technical acumen and a solid work ethic. I am confident that I could be an asset to your company, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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