Yyyyyy x. yyyyyy

222 S. Fairview Ave. Apt. B | Xxxxxx, Pa xxxxxx xxx-xxx-xxxx | abc@xyz.com

Office Administrator

Devoted, results-driven and expert-level professional with over 25 years of progressive experience in customer service-based administrative environments. Friendly yet determined leader capable of success as an individual and contributory team member. Able to swiftly master new concept and technologies. Seeking an Office Manager opportunity with a fast-growing company.

Areas of Expertise

Administrative Support | Goal Setting | Service Delivery | Client Relations | Tactical Decision Making | Time Management

Organizational Skills | Clerical Acumen | Operations Coordination | Observation & Monitoring | Team Leadership

Critical Thinking | Collaborative Problem Solving | Communication | Cultural Competence | Active Listening

Employment History

The Children's Hospital of Philadelphia

Office Administrator | 2016-Present

• Lead numerous duties including payroll processing and submission, as well as keeping records of timekeeping data
• Reply to phone correspondence; provide requested information, take messages and transfer calls as needed
• Call on computer savvy across various applications, e.g. database management and word processing; create, enter and update all database information as directed
• Establish and manage paper and electronic filing systems; record information, update paperwork and maintain documents, including attendance records, correspondence and other vital materials
• Operate office equipment, e.g. fax machines, copiers and phone systems; arrange for repairs during any malfunctions
• Update scheduling and event calendars with pertinent content; confirm appointments for clients and supervisors
• Arrange conference, meeting or travel reservations for office personnel
• Complete all relevant documentation in accordance with corporate protocols
• Locate and attach appropriate files to incoming correspondence in need of attention or reply
• Operate email systems to coordinate informational flow both internally and with other organizations
• Quickly adapt to innovative new office technologies and train personnel on computer usage best practices

Office Coordinator | 1998-2016

• Processed payroll for over 500 employees; reviewed Kronos payroll reports for accuracy and submitted corrections
• Served as an effective intermediary between the unit and the Benefits and Payroll departments; maintained all staff files, including records of employee time usage (UPPL, LOA, lateness) and RN nursing license tracking
• Copied and dispensed employee performance evaluations
• Devised bereavement packages for families based on their respective needs
• Fielded a large volume of phone calls and assisted the Support Manager with ancillary staff functions as needed
• Developed daily nursing patient assignment sheets; entered and maintained precise data on all assigned unit/program employees in Kronos, as well as accurate unit schedules
• Created bi-weekly staffing use reports for nursing management review
• Worked in a crucial capacity to develop and update all confidential employee HR files
• Offered basic clerical support to the unit and staff each day
• Worked diligently to take note of the unit s environmental needs and submitted related work orders

Earlier Roles

Unit Inpatient Clerk, The Children's Hospital of Philadelphia, 1989-1996

Cashier, Drexel University Bookstore, 1985-1989

Professional Development

Completed Courses, Medical Billing and Coding, Xxxxxx County Community College (2016)

Completed Courses, Drexel University

Yyyyyy x. yyyyyy

222 S. Fairview Ave. Apt. B | Xxxxxx, Pa xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

• As a vibrant, energetic and loyal administrative expert, I bring to the table over 25 years of progressive experience in working with the Children s Hospital of Philadelphia.

• I have advanced over the course of my time with the organization, which demonstrates the ability to thrive, as well as a noted record of promotion-worthy achievement.

• In any office leadership role I take on, I offer a solid educational foundation. I completed courses in Medical Billing and Coding at Xxxxxx County Community College last year and have taken additional classes at the world-renowned Drexel University.

• With any position I served in or will serve in, I demonstrate aptitude in cross-functional teamwork, customer service delivery, strategic planning, interpersonal relations and other vital skills that will serve me well in any office management capacity.

• My hope is to catapult my career to the next level and transition into a role as an Office Manager with a growth-focused company that will not only allow for leverage of my existing talents, but also allow for the possibility of career advancement.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume