Personable leader with a work and academic history of building relationships with key stakeholders.

  Trained, mentored and coached team members on best practices of high-volume operations.

  Outstanding listening, verbal communication and interpersonal skills.

  Stellar time management, attention to detail and organizational skills, including prioritizing tasks.

  Bachelor of Science (BS), Organizational Communication, University of Minnesota, Crookston.

  President, Black Student Union and Diversity Advisory Council Chair, University of Minnesota, Crookston.

  Proficient with Microsoft Word, Excel and PowerPoint.

Seller Support Associate, Amazon LLC Grand Forks, ND                                   Mar. 2015-Present

  Collect, monitor and evaluate the requirements of sellers to achieve client satisfaction and retention goals.

  Identify trends and share data with appropriate internal channels to improve the seller experience.

  Provide valuable, hands-on support to associates by evaluating their individual needs and learning styles.

  Collaborate effectively with personnel across multiple departments such as customer service, merchant investigations and payments teams resolve issues and questions pertaining to sellers.

Diversity and Inclusion Coordinator, University of Minnesota, Crookston Feb. 2014-Jan. 2015 

  Designed, implemented and coordinated programming for the Office of Diversity and Inclusion.

  Supported the Director of Diversity with creating unique programs that met the needs of students from a variety of cultures and backgrounds.

  Collaborated with leadership of student organizations, cultural/identity centers and university departments to achieve objectives.

  Assisted with supervising and leading staff and designing annual budgets.

Admissions Representative, University of Minnesota, Crookston Aug. 2011-Oct. 2013

  Educated high school and community college students throughout the upper Midwest with the benefits of enrolling at the school, including answering their questions.

  Built and maintained communications with admissions staff and key stakeholders at organizations on campus to recruit students.

  Supported the Director of Admissions with preparing promotional materials for prospective student visits, college fairs and general campus activities.

  Represented the school at a variety of events, including planning and hosting large open house events, and individual or overnight campus visits.

Bachelor of Science (BS), Organizational Communication, University of Minnesota, Crookston

Completed diversity and equity certification training, University of Minnesota, Crookston

President, Black Student Union, Aug. 2010-May 2014

  Partnered with multiple organizations on campus, including University Relations and the Academic Success Center to programs and events.

  Developed and managed an annual budget, marketing plan and communications with sponsors.

  Collaborated with the Black Student Union at the University of Minnesota, Twin Cities to recruit a diverse student body to the campuses.

  Supervised and led a team of staff to maximize their potential and excel.

Diversity Advisory Council Chair, Sept. 2013-Aug. 2014

  Promoted respect and appreciation for diversity and inclusion among students, faculty, staff and families.

  Assisted with the development of policies to help prevent discrimination, sexual misconduct, nepotism or retaliation on campus.

  Investigated complaints of alleged discrimination on campus, including determining whether policy violations occurred and drafted detailed reports of findings and recommendations for any actions.

  Developed and implemented need-based programs, presentations, and education opportunities, including providing diversity training to students, faculty or staff.

Curriculum Council, 2012-2013

Academic Suspension Committee, 2011

Student Government, 2011