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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with several years of experience within high-stress environments with a keen ability to lead others and successfully manage complex daily operations. Experienced in managing daily operations within a retail store environment, supervising staff members, assisting with employee training, and diffusing complex customer service situations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
Human Resources Training/Coaching Customer Service Workforce Planning |
Employee Scheduling Strategy Implementation Retail Store Operations Staff Management |
Process Improvement Attention to Detail Complex Problem Solving Team Leadership
|
Professional Development
Bachelor of Science, Human Resources/Organizational Leadership, Rasmussen College, Ocala, FL
Associate of Science, Business Management, Rasmussen College, Ocala, FL
Completed Coursework: Human Resource Management, Workforce and Labor Relation Management, Performance-Based Training, Human Resource Information Systems, Visual Communication in the Media, Managing a Diverse Workforce, Workforce Performance, and Human Resource Recruitment and Selection
Professional Experience
Lowes, Ocala, FL April 2008-Present
Credit/SOS Coordinator (2014-Present)
Head Cashier (2012-2013)
Customer Service Associate (2008-2011)
Directly manage a variety of administrative operations within a fast-paced environment with a focus on increasing productivity, efficiency, and customer satisfaction levels
Review and analyze store account receivable accounts, evaluate returned checks, and play a lead role in overseeing staff schedule and training
Utilize superior communication abilities in order to provide individualized feedback to employees along with successfully generating financial reports and planning credit control operations
Successfully manage both commercial builder and contract account credit services which requires analyzing risk, assisting clients with account questions, and processing account maintenance
Wal-Mart, Ocala, FL December 2006-October 2007
Customer Service Representative
Coordinated the completion of customer transactions which included cash, credit, and debit card transaction while simultaneously ensuring customers received exceptional service at all times
Assisted with products returns and exchanges, addressed customer product related questions, assisted new hires with training, and diffused difficult customer service situations
Winn-Dixie Market Place, Ft. Lauderdale, FL June 2001-September 2005
Customer Service Representative
Facilitated daily administrative operations which included processing customer transactions, cashing payroll checks, and analyzing/resolving customer issues
Maintained a significant knowledge of internal standard operating procedures which resulted in providing feedback to customers as needed, assisted new employees with training, and fostered a positive working environment at all times
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