Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Operations ~ Team-Building & Leadership ~ Budgeting ~ Forecasting

Resource Management ~ Stakeholder Relations ~ Staff Motivation & Engagement

         Extensive background in full-scope operations management encompassing goal setting, strategic planning, financial accountability, quality assurance, policy/procedure development, regulatory compliance, and customer relationship management.

         Staff leadership talents span recruiting, hiring, training, performance management, mentoring, coaching, and delegating responsibilities to 200+ employees.

         Adept at purchasing, inventory control, project management, manpower planning, internal communications, vendor management, competitive intelligence, and public relations.

         Contribute dynamic communication skills toward effectively liaising between executives and internal/external stakeholders to optimize customer service and propel revenue growth.

         Highly skilled at connecting with and directing people from diverse cultures and backgrounds.

         Excel at building cohesive teams and steering initiatives to maximize use of resources, boost productivity, control costs, and achieve performance goals.

         Maximize customer loyalty by fostering positive relationships based on credibility and integrity.

         Work well under pressure and meet deadlines with frequent interruptions and redefined priorities.

         Effectively implement procedures and controls to accelerate workflow and reduce expenses.

Liberty Mutual Insurance, 2013 to Present

IT Project Manager

         As Agile ScrumMaster for IT Claims Division, spearhead broad-based IT projects from inception to completion including critical oversight of $1M budget.

         Align, mobilize, mentor, and direct focused and productive teams throughout the software development life cycle (SDLC) to ensure adherence to schedule and fiscal parameters.

         Demonstrate proficiency in project tracking, reporting, and documentation in precise alignment with Agile and Waterfall methodologies.

         Schedule and conduct biweekly planning sessions to consistently ensure forward-moving efforts.

Internet and Telephone, 2011 to 2013

Senior Project Manager

         Championed all facets of preparation and coordination of network for integration and merger of two large Massachusetts hospitals.

         Applied sharp organizational skills toward facilitating comprehensive audit of all telecommunication services spanning all vendors.

         Directed, coached, and motivated high-performing staff members in completing project on time and within budget.

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BayRing Communications, Portsmouth, NH, 2003 to 2011

Director of Operations

         Directed six managers and 50 employees throughout eight departments for competitive local exchange carrier.

         Oversaw the complete spectrum of daily operations including staffing, regulatory compliance, financial administration, policies & procedures, continuous improvement, and quality assurance.

         Enhanced efficiency by collaboratively planning, designing, and developing business architecture for new technical auditing business segment.

         Trained, mentored, coached, and supervised technicians in delivering top-notch customer service according to rigorous QA/QC requirements.

         Performed monthly and annual tracking and reporting of company and dependant carrier performance metrics to monitor, achieve, and/or exceed business targets.

         Planned and orchestrated expansion of copper and fiber network to extend across New Hampshire and into Massachusetts, eliminating need for ILEC dependence and achieving and sustaining 99% network uptime.

         Employed well-honed problem assessment and resolution skills to considerably revamp operations, successfully augmenting cost effectiveness, efficiency, staff morale, and team unification.

         Led development of automated inventory tracking and management program to fortify cost containment and productivity, vital to accomplishing performance goals.

Earlier Engagements:

Sr. Regional Director of Sales, Choice One Communications, Inc., Rochester, NY & Manchester, NH

Market Area Manager, Exp@Nets, Inc., New York, NY/ Manchester, NH

Senior Vice President, Domestic Sales, EquipMed, Inc., Hampton, NH / Glastonbury CT

Account Executive, CTC Communications, Waltham, MA / Bedford, NH

A.S., Communications / Public Relations

Champlain College, Burlington, VT

Fundamentals of Project Management; Program Management; Power Influence and Politics in Project Management; Scrum Team Training; Estimating and Planning in Agile; Microsoft Project; Dale Carnegie Sales; Public Speaking; Franklin Covey Time Management; Tom Hopkins Sales Techniques; Employee Relations; Sexual Harassment in the Workplace; Agile Project Management

Microsoft Project, Microsoft Office (PowerPoint, Excel, Word, Outlook, OneNote), SharePoint, Clarity, RTC