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The Following Text Is An Unformatted Professional Resume Sample
From The Writers At The Resume Writing Group, Inc.
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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative and managerial professional with several years of experience within high-stress environments with a keen ability to lead others and handle complex administrative functions. Experienced in providing superior customer service and administrative support, diffusing difficult situations, and maintaining positive rapport with customers. Equipped with superior communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects.
Key Achievements
Project Management Customer Service Detail-Oriented Vendor Management |
Microsoft Office Suite Strategy Development Team Leadership Conflict Resolution |
Process Improvement Attention to Detail Complex Problem Solving Business Analysis |
Professional Experience
Republic Services, Chandler, AZ 2016
Customer Service Specialist
Instrumental in providing exceptional customer service and support to customers in regards to recycling and waste disposal services with a concentration on improving satisfaction levels
Identified customer needs and made appropriate service recommendations to residential, commercial, industrial, and municipal customers located nationwide
Transcentra, Phoenix, AZ 2015-2016
Remittance Processor
Directly managed a variety of customer service and administrative functions within a fast-paced organization which specialized in providing billing and payment solutions
Utilized superior communication and interpersonal abilities in order to maintain positive rapport with both new and existing clients along with diffusing difficult client situations
Played an integral role in special projects as needed in addition to ensuring all organizational policies and procedures are consistently adhered to
Walgreens, Mesa, AZ 2012-2013
Customer Service/Cashier
Provided a stellar level of customer service and administrative support within a high-stress retail store environment with a focus on increasing customer satisfaction levels
Maintained a keen knowledge of product specifications in order to accurately address customer inquiries and assisted new team members within training
Processed complex financial transactions along with product returns which required a superior level of attention to detail
Red Mountain Preschool, Mesa, AZ 2011-2012
Teacher s Aide
Facilitated a variety of operational tasks within the organization with a concentration on maintaining a safe learning environment for students in addition to developing positive rapport with parents/guardians
Assisted in the development of lesson plans, assisted with projects, and worked closely with both Teachers and members of management
Additional Professional Experience Includes: Customer Service Specialist, Walgreens (2003 2006) and Customer Service Specialist, DHL Express (1998-2002)
Education
Associates of Arts/Associates of General Studies, Chandler Gilbert Community College, Chandler, AZ
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