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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

Experienced administrative and managerial professional with several years of experience within high-stress environments with a keen ability to lead others and handle complex administrative functions. Experienced in providing superior customer service and administrative support, diffusing difficult situations, and maintaining positive rapport with customers. Equipped with superior communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects.

Key Achievements

 

 

         Project Management

         Customer Service

         Detail-Oriented

         Vendor Management

         Microsoft Office Suite

         Strategy Development

         Team Leadership

         Conflict Resolution

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Business Analysis

 

Professional Experience

Republic Services, Chandler, AZ 2016

Customer Service Specialist

  Instrumental in providing exceptional customer service and support to customers in regards to recycling and waste disposal services with a concentration on improving satisfaction levels

  Identified customer needs and made appropriate service recommendations to residential, commercial, industrial, and municipal customers located nationwide

 

Transcentra, Phoenix, AZ 2015-2016

Remittance Processor

  Directly managed a variety of customer service and administrative functions within a fast-paced organization which specialized in providing billing and payment solutions

  Utilized superior communication and interpersonal abilities in order to maintain positive rapport with both new and existing clients along with diffusing difficult client situations

  Played an integral role in special projects as needed in addition to ensuring all organizational policies and procedures are consistently adhered to

 

Walgreens, Mesa, AZ 2012-2013

Customer Service/Cashier

  Provided a stellar level of customer service and administrative support within a high-stress retail store environment with a focus on increasing customer satisfaction levels

  Maintained a keen knowledge of product specifications in order to accurately address customer inquiries and assisted new team members within training

  Processed complex financial transactions along with product returns which required a superior level of attention to detail

 

Red Mountain Preschool, Mesa, AZ 2011-2012

Teacher s Aide

  Facilitated a variety of operational tasks within the organization with a concentration on maintaining a safe learning environment for students in addition to developing positive rapport with parents/guardians

  Assisted in the development of lesson plans, assisted with projects, and worked closely with both Teachers and members of management

 

Additional Professional Experience Includes: Customer Service Specialist, Walgreens (2003 2006) and Customer Service Specialist, DHL Express (1998-2002)

Education

Associates of Arts/Associates of General Studies, Chandler Gilbert Community College, Chandler, AZ

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