Award-winning leader with nearly five years of experience improving processes at Amazon.com

  Consistent work history of exceeding performance objectives as an Operations Manager.

  Saved $71 million annually in xxxxxxriable costs after an adxxxxxxnced storage solution was adopted to address space constraints and was later extended to all large sort sites.

  Honored with the Gold Standard Award for recording the highest productivity, best quality and lowest safety incidents on both Black Friday and Cyber Monday.

  Earned the Mid-Atlantic Peccy s Choice Leadership Excellence Award for developing employees.

  Stellar understanding of Six Sigma tools and statistical analysis.  

Amazon.com Xxxxxx, XXXXXX May 2012-Jan. 2017

Outbound Operations Manager (Aug. 2016-Jan. 2017)

  Oversaw shipment of 1 million units per week as well as a team of seven managers and 1,100 associates.

Accomplishments:

  Created a positive and sustaining environment after being hired into a group that undergone a lot of turmoil.

  Saved $1 million annually by enhancing team productivity 10% quarter over quarter.

  Honored with the Gold Standard Award for recording the highest productivity, best quality and lowest safety incidents on both Black Friday and Cyber Monday.

  Decreased reprocessing of packages 20%, which lowered number of weekly late customer shipment by 1,500.

  Lowered massive late departure misses 72% and averted any major customer shipment misses during peak 2016.

ICQA Operations Manager (Sept. 2015-Aug. 2016)

  Led project teams and launched new projects and processes to drive quality improvements across $750 million in inventory cost, including two managers and 700 associates.

Accomplishments:

  Earned the Mid-Atlantic Peccy s Choice Leadership Excellence Award for developing employees.

  Improved the accuracy of inventory 20% and reduced transactional errors 8% year over year.

  Achieved the highest level of Sarbanes-Oxley Act compliance during internal and external audits.

Amazon Customer Excellence System Quality Subject Matter Expert (Jan. 2015-Aug. 2015)

  Chosen to join a special cross-functional project team to resolve quality problems across company operations.  

  Applied statistical analysis and Six Sigma tools to optimize the network s inventory accuracy.

Amazon.com Xxxxxx, XXXXXX (continued) May 2012-Jan. 2017

Amazon Customer Excellence System Quality Subject Matter Expert (Jan. 2015-Aug. 2015)

Accomplishments:

  Saved $71 million annually in xxxxxxriable costs after an adxxxxxxnced storage solution was adopted to address space constraints and was later extended to all large sort sites.

  Generated $15 million in annual savings after remodeling count strategies to identify defects more efficiently based on at-risk behaviors by associates, including product properties and shelf categorization.

Inventory Control/Quality Assurance Area Manager II (Apr. 2014-Dec. 2014)

  Oversaw up to 20 million in total inventories in the Fulfillment Center and 4 million in inventory transactions while leading a team of up to 200 associates.

Accomplishments:

  Improved inventory accuracy during peak 2014 by 34.8% year over year after rexxxxxxmping a team that had undergone a high level of attrition prior to taking on the role.

Outbound Area Manager I (May 2012-Mar. 2014)

  Led up to 100 associates in a high-volume Fulfillment Center.

Accomplishments:

  Achieved a 12% margin after launching the center.

  Lowered exception-handling units 75%; improved efficiency 30%; and problem solving errors 23% after pioneering the network s first standardized problem solving school.

  Recorded a site record of 52 consecutive shifts without a CPT miss during the highest volume shift.

Bachelor of Science (BS), Business Management, Entrepreneur Innoxxxxxxtion & Technology focus, with a minor in Leadership

Xxxxxx Tech University Blacksburg, XXXXXX