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3104 Hourglass Place Broomfield, CO 80023 (xxx-xxx-xxxx firstname.lastname@example.org
Results-focused leader with B.S. in Information Systems and specializing in driving healthcare systems / operations growth by initiating dynamic technical solutions eager to offer talents toward maximizing success.
Healthcare Information Systems Regulatory Compliance Problem-Solving / Troubleshooting Tech Planning
Project / Program Management Team Building / Training Software Implementation Workflow Prioritization
Integral leader who offers a proven background in healthcare information systems management, software implementation, and client / end user training and support, including developing and implementing forward-thinking technical / operational initiatives to achieve continued productivity and meet company objectives.
Out-of-the-box thinker who demonstrates superior attention-to-detail and sharp analytical talents, including identifying and resolving issues with an ability to see the big picture in high-pressure tech environments.
Improved receiving processes for St. Anthony s Medical Center by installing and supporting auto-receive functions, along with improving the delivery of items by installing and supporting the stockless process.
Enhanced software product performance and functioning by synergistically working with network teams.
Successfully installed McKesson Supply Chain Management system as Product Lead for HIMS Consulting, and worked with project manager and every department to guarantee a seamless user-focused upgrade.
Built productive operations by training all users onsite for new functionality, and wrote user documentation.
Recognized for excellence with numerous individual support awards (e.g. Employee of the Year / Month ).
Maximized operations success by providing input to product management on new features for future releases of ERP solutions, along with effectively assisting in the successful implementation at a BETA site.
Successfully presented Black Belt series to customers in areas of EDI, contract management, and item imports.
Expertly troubleshot and worked on customer issues that involved a materials management software division, including working with Fortune 500 hospitals in hardware / software divisions to provide services excellence.
Participated in the implementation of a new materials management product that uses Microsoft SQL as a Technical Product Advisor, including serving as an integral leader in promoting and servicing the product.
Led teams in managing several clients high-priority issues that involved supply management software as a Technical Team Leader, including resolving challenges in EDI, interfaces, and supply management software.
Capitalize on the opportunity to lead results-focused applications management across AeroScout, Secure32, RISKMASTER, GHX, EPSI (Allscripts), McKesson MSCM, McKesson STAR, and Kronos, including handling daily software functions, upgrades, and implementations, as well as facilitating all service packs and / or hotfixes.
Expertly test software modules and new functionality while consistently improving product processes, ensuring SQL scripts and updates are implemented, and troubleshooting and / or resolving diverse issues.
Lead efforts with finance, purchasing, and inventory issues related to MSCM, along with assisting with annual inventory counts and process improvements and logging support calls on software-related issues.
Implement 810 process to automate invoice matching, facilitate import and item conversion with MSCM, and manage contracts with MSCM, and further support, install, and implement interfaces for projects.
Resume Page Two (xxx-xxx-xxxx email@example.com
Strategically steered upgrade of McKesson Supply Chain Management software within a seven-month contract with St. Anthony s Medical Center in St. Louis, MO, including upgrading from v.9 to v16 for inventory management, requisition / par levels, purchasing, EDI, receiving, invoice matching, and interfaces.
Developed and managed test plans while performing all new software functional testing, including testing EDI functionality and inventory, requisition and par level, purchasing, receiving, and invoice-matching modules.
Implemented EDI 810 for finance department, and improved processes from paper to electronic processing.
Wrote SQL scripts and queries to verify data was installed accurately, as well as updates from 2000 to 2008.
Utilized broad scope of industry knowledge and dynamic technical acumen toward providing forward-thinking Level 2 customer support for all features of supply chain ERP solutions while maintaining quality satisfaction.
Contributed sharp analytical abilities toward proactively diagnosing and resolving network, software, and hardware issues, along with effectively performing various database analysis and structure queries (SQL).
Delivered critical support for HSS / Interfaces / McKesson Financial Suite / HSM Integration while developing EDI, contract management, and item import classes and performing comprehensive document inspections.
Designed diverse new software functions and performed quality assurance in BETA and additional features.
Built and sustained productive operations by training and mentoring top-performing new tech employees.
PC Technician / Help Desk Analyst
Played a vital role in providing computer / technical support for major Fortune 500 companies, including delivering high-quality IT support for 2,000+ networked printers, personal computers, copiers, and servers.
Expertly logged support phone calls / emails while prioritizing calls and assigning workflow to all technicians.
Six Sigma Yellow Belt Certified Support Professional SSPA Microsoft Certified Professional Win 95
AeroScout Secure32 RISKMASTER GHX EPSI (Allscripts) McKesson MSCM / STAR and Kronos
Microsoft Windows 95 / 98 / NT 4.0 / 2000 / XP / Vista / Win 7 TCP / IP Microsoft Exchange VPN DOS
Microsoft Office SQL ANSI X12 Formats EDI / HL7 Interfaces IIS Windows Mobile 5 / 6 Pocket PC 2003
Microsoft Windows Server NT 4.0 / 2000 / 2003 / 2008 Microsoft SQL 6.5 / 7.0 / 2000 / 2005 / 2008 JBoss Portal
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