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Accomplished professional with excellent communication and administrative skills to achieve job objectives.
Experience building and growing relationships with customers and colleagues in person or over the telephone.
Maintained diplomacy and tact to proactively identify and resolve problems and implement solutions.
Proficient with Microsoft Office Suite.
> New Business Development > Customer Service > Profit and Loss
> Lead Generation > Staff Training & Development > Quality Control
> Problem Solving > Invoice Management > Payroll
Owner, Zentella Macedon, XXXXXX Feb. 2016-Present
Prospect for real estate agents all over the U.S., offering no large upfront or start-up fees.
Communicate with potential sellers in a specific geographic market.
Secure in-person appointments with sellers ready to sit down with an agent and discuss listing their home.
Sales Associate, Fitzgerald Coaching Pittsford, XXXXXX Apr. 2014-Feb. 2016
Started tenure setting appointments for clients, consistently ranking as the top prospector in the compaxxxxxx by securing up to 140 appointments each month and exceeding monthly goals.
Promoted to a sales role in Feb. 2015 and sold services to new clients.
Provided personalized coaching
services to individual clientele.
Online College Recruiter, CallVista LLC/DegreeMatch Henrietta, XXXXXX Sept. 2012-Mar. 2014
Answered inbound leads generated from the Internet and persuaded potential students to enroll in classes.
Consistently ranked in the top 10 out of 100 agents and achieved a 97% score on quality control tests.
Gained the trust, confidence and respect of management to train new personnel on best practices.
Account Manager, X-Treme Parasail Honolulu, HI Nov. 2011-May 2012
Sold water sports activities such as parasailing, jet skiing and the screamer boat ride.
Scheduled excursions for singles, couples or groups in person or over the telephone.
Administered payroll on a weekly basis for all of employees in the compaxxxxxx.
Customer Service Professional, CooperVision Xxxxxx, XXXXXX 2007-2010
Answered 200 inbound calls per day to record orders from medical professionals for contact lenses.
Processed transactions in an accurate, timely and efficient manner.
College Certificate, Culinary Arts, Eastern Xxxxxx Career Center Xxxxxx, XXXXXX
Completed the Co-Op through DisneyWorld, Xxxxxx Community College Rochester, XXXXXX
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