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- 5623 Regency Forest Ct Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * firstname.lastname@example.org
Self-assured and results-driven professional with recent experience in project management, data and business systems analysis, and applications development support in the healthcare and HR technology solutions industry.
- Proven dedication to process efficiencies in applying QA and diagnostic tools to deliver high performance solutions that enable the company and its clients to achieve cost and quality advantages in competitive markets.
- Detail-oriented, analytical and methodical with critical thinking to resolve project risks and issues as well a professional relationship conflicts even under stress.
Well-orxxxxxxnized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Exceptional people management and interpersonal communication skills that inspire client confidence while forging teamwork synergies with colleagues across diverse ethnicities in achieving shared commitments.
IT Service/Operations Management
IT Operations Planning
Customer Service Management
Technical Service Support
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Financial Management Support
Full Cycle Project Management
SDLC QA Administration
Systems/Business Needs Analysis
Systems Development, Integration, Conversion & Migration
Stress/User Acceptance Testing
Staff Supervision & Training
Records & Document Management
DBMS Query: MySQL
Apps: Mailing, & Filing Systems
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Morneau Shepell Dunwoody, XXXXXX
Provide data management assistance to financial operations, reconciling accounts for refund purposes through Salesforce/Case Management interaction for a healthcare and HR technology solutions company.
Develop database queries to discover system discrepancies and implement solutions that improve business processes.
Process various regular and ad-hoc reports that extract data from SQL servers and process information using pivot tables, charts, and graphs for the client management team.
Assist clients in resolving escalated issues, conducting investixxxxxxtive research to address recurring disputes.
Oversee QA compliance in full-cycle systems development to control coding errors, interacting with business analysts, systems and configuration analysts, developers, and clients in meeting the functional and technical specifications in software development.
Assist in all areas of systems development life cycle (SDLC) covering risk project planning and scoping, risk and issue analysis, scheduling, testing, defect tracking, deliverables management, and reporting.
Harnessed knowledge of testing tools to diagnose systems and deliver defect-free client solutions.
Provide strategic direction in assisting the project lead support the firm and its clients in developing and implementing HR solutions, customizing applications to address client software requirements and expectations.
Build sustainable professional relationships with internal and external clients that enable the company and clients to achieve business objectives.
Herschend Family Entertainment Stone Mountain, XXXXXX
Leverage Microsoft applications in providing database management, operating electronic mailing and filing systems, and generating reports and documents that create administrative efficiencies in information accessibility across several office functions that included cash management.
Education & Credentials
UNIVERSITY OF WEST XXXXXX Carrollton, XXXXXX (2015)
B.B.A. in Finance, GPA 3.33
Secretary of Treasurer: Student Government Association (2013 2015)
Member and Treasurer: Women of Diversity (2014 - 2015)
Member: Finance Club and Student Government Association, University of West Xxxxxx
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