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Yyyyyy x. yyyyyy

- 5623 Regency Forest Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Data Analyst

Qualifications Profile


    Self-assured and results-driven professional with recent experience in project management, data and business systems analysis, and applications development support in the healthcare and HR technology solutions industry.

-    Proven dedication to process efficiencies in applying QA and diagnostic tools to deliver high performance solutions that enable the company and its clients to achieve cost and quality advantages in competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve project risks and issues as well a professional relationship conflicts even under stress.

    Well-orxxxxxxnized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Exceptional people management and interpersonal communication skills that inspire client confidence while forging teamwork synergies with colleagues across diverse ethnicities in achieving shared commitments.


Key Expertise

IT Service/Operations Management

    IT Operations Planning

    Customer Service Management

    Technical Service Support

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Financial Management Support

    Compliance Management

Full Cycle Project Management

    SDLC QA Administration

    Systems/Business Needs Analysis

    Systems Development, Integration, Conversion & Migration

    Stress/User Acceptance Testing


    Staff Supervision & Training

    Benefits/Payroll Administration

    Records & Document Management


    Database Administration

    DBMS Query: MySQL

    Apps: Mailing, & Filing Systems

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)



Professional Experience


Morneau ShepellŸ Dunwoody, XXXXXX

Benefits/Data Analyst Jun 2015 Present

    Provide data management assistance to financial operations, reconciling accounts for refund purposes through Salesforce/Case Management interaction for a healthcare and HR technology solutions company.

    Develop database queries to discover system discrepancies and implement solutions that improve business processes.

    Process various regular and ad-hoc reports that extract data from SQL servers and process information using pivot tables, charts, and graphs for the client management team.

    Assist clients in resolving escalated issues, conducting investixxxxxxtive research to address recurring disputes.

Quality Assurance Analyst

    Oversee QA compliance in full-cycle systems development to control coding errors, interacting with business analysts, systems and configuration analysts, developers, and clients in meeting the functional and technical specifications in software development.

    Assist in all areas of systems development life cycle (SDLC) covering risk project planning and scoping, risk and issue analysis, scheduling, testing, defect tracking, deliverables management, and reporting.

    Harnessed knowledge of testing tools to diagnose systems and deliver defect-free client solutions.

Associate Consultant

    Provide strategic direction in assisting the project lead support the firm and its clients in developing and implementing HR solutions, customizing applications to address client software requirements and expectations.

    Build sustainable professional relationships with internal and external clients that enable the company and clients to achieve business objectives.


Herschend Family Entertainment Stone Mountain, XXXXXX

Cash Control Vault Clerk May 2013 - Aug 2015

    Leverage Microsoft applications in providing database management, operating electronic mailing and filing systems, and generating reports and documents that create administrative efficiencies in information accessibility across several office functions that included cash management.


Education & Credentials



B.B.A. in Finance, GPA 3.33


    Secretary of Treasurer: Student Government Association (2013 2015)

    Member and Treasurer: Women of Diversity (2014 - 2015)

    Member: Finance Club and Student Government Association, University of West Xxxxxx


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