Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Mobilexxx-xxx-xxxx
Email: Abc@xyz.com

Citizenship: American

SSN: xxx-xx-xxxx

Veteran s Preference: xxxxxxxxxxx

Job Announcement Number: NISTPML-2016-0045
Job Title: Administrative Specialist

Department: NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY

Core Competencies

Customer Service Delivery, Client Relations, Office Management, Retail Operations, Attention to Detail, Interpersonal Communication, Cross-Functional Teamwork, Data Analysis, Documentation and Reporting, Tracking, Scheduling, Project Management, Meeting Coordination, Finance/Accounting, Quality Control, Information Sets, Graphics, Spreadsheets, Charting, Presentations, Word Processing, Database Development, Microsoft Office Suite, Microsoft Project, AutoCAD

Professional Experience

01/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $51,500/year USD
Hours: 40/week
Supervisor: Nicholas Duncan; Phonexxx-xxx-xxxx; Contact: Ask Before Contacting

International Customer Service Representative

Skillfully and comprehensively guide operations for a portfolio of customer accounts within a medical and laboratory device producer that makes products for various applications. Administer contracts both overseas and domestically, specifically in the Far East. Achieve yearly sales valued at approximately $5M USD. Leverage expertise to respond to client inquiries regarding complex medical product offerings, both via phone and in writing. Often fosters positive working partnerships with clients rooted in trust; requested often by clients due to reputation for service excellence. Use automated and enterprise office systems to facilitate accounting duties with precision and ease. Develop and deliver engaging presentations; tailor each to the intended audience and swiftly follow up on all related questions. Confirm purchase requests and ensure that customers have funds available to complete their respective transactions. Astutely meet hundreds of shipping deadlines and have yet to miss a single one over the course of the last three years and counting. Modify delivery terms as it relates to price, timing and type; make suggestions for pricing adjustments as needed. Identify customer concerns and use corporate guidance to offer solutions and potential courses of action to rectify said issues in a manner that benefits both client and company alike. Establish attainable sales goals and work to meet each, both in a team capacity and autonomously; uphold strong sense of overall morale throughout all tasks.

Meso-Scale Diagnostics, Inc., Continued

Prepare thorough and detailed purchase orders and contract modifications. Keep careful track of all procurement activity via maintenance of files in accordance with firm directions. Classify each file and cross-reference; also ensure that all temporary files contain accurate information. Train, guide and mentor newly-hired Customer Service Representatives on company policies and industry best practices.

07/2010-01/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $51,000/year USD
Hours: 40/week
Supervisor: Carol Attis; Phone: 302-378-8888; Contact: XXXX

International Customer Service Representative

Handled client accounts and administered contract documents within the Far East region for a company that specializes in the production of thermoplastic fabrics used across various sectors. Directed operations valued at approximately $3M. Never once took action that required more than five business days to complete; often overcame linguistic, customs, stakeholder engagement and shipping obstacles to achieve organizational success. Refrained from ever missing a shipment deadline during a tenure that totaled the handling of over 1K actions. Certified that purchase requests aligned with clients available funds and made price/delivery adjustments as needed. Fielded canceled and postponed orders, as well as payment concerns using both the English and Chinese languages. Developed purchase orders and contract amendments; forwarded to administrative staff as directed. Led procurement efforts; assessed offer requests, documented actions and prepared other related forms. Swiftly and holistically solved client discrepancies as they arose. Classified and cross-referenced all files and verified the accuracy of each, including temporary files.

01/2008-07/2010

Independent Artist

Various Locations

Greenville, DE ZIP and Shanghai, China
Salary: XX /year USD
Hours: XX/week
Supervisor: Self-Employed

Graduate Student and Artist

Gained great skill in using AutoCAD for computer-aided design efforts, with an emphasis on interior design. Also used oil painting skills to create finalized works that were shown at training and exhibitions. Completed while transitioning to attain U.S. citizenship.

12/2005-12/0000 xxxxxx xxxx , xxxx , xxxxx 00000 Triple Seven Road Suite 130

Sterling, VA 20165
Salary: $25,000/year USD
Hours: 40/week
Supervisor: Carol Schultz; Phone: 703-471-5923; Contact: Yes

Client Advisor and Designer

Worked intensively with clients to assess their respective needs and develop service plans that fit their respective needs. Sharpened interpersonal skills and handled a portfolio of clients from all backgrounds. Handled client questions and concerns in a comprehensive and timely manner.

01/2003-06/2005

Ever Rich Furniture Manufacturing Co. Ltd./ Shanghai Jin Tian Furniture Co., Ltd.

100 Xingeng Road, Xu Hui District

Shanghai, China; 2000030
Salary: $18,500/year USD
Hours: 60/week
Supervisor: Steven Shi; Phone: 011-8621-64382211; Contact: Yes, with Mandarin Interpreter

International Marketing Manager

Served as a departmental representative at regular staff and status meetings; took minutes for team members and spoke during proceedings on behalf of supervisor and peer colleagues. Kept immaculate Accounts Receivable and Accounts Payable records using Microsoft Office; developed useful formats in instances where a template was not available for use. Arranged travel logistics, including development of domestic and global itineraries for self and others. Assumed responsibility for the failing operations within the Marketing Department, which had previously achieved zero sales; built it into a thriving entity with $250K in monthly revenue over the course of 18 months. Also attained net margins of 20% and eventual annual sales of $5M. Delivered hundreds of supplier contracts on or before assigned deadline; negotiated each to secure cost-cutting terms and searched for quality vendors to partner with throughout China and Southeast Asia. Disciplined suppliers in instances of delay, lack of capacity or drop in quality levels. Purchased for the company against established contracts using corporate credit card, pursuant to purchase agreements. Crafted and enforced office protocols, including use of best-in-class software systems for purchasing/solicitation. Evaluated international market and made business arrangements that aligned with the current client. Analyzed tradeoffs on an as-needed basis, e.g. cost of renting vs. purchasing, adoption of free services, questioning vendor reputation and the like. Authored MBA thesis on the trade and legal bars to the Chinese furniture industry in the U.S.

Also worked as a Customer Service Representative for Whirlpool China Ltd. From 1999 to 2002 and a Sales Executive with Shang Hai Eastern Sea Computer Co. Ltd. From 1997 to 1999.

Education

University of Management and Technology

Arlington, VA, US

Degree: Master of Business Administration

Major: Project Management

Earned: XX/2005
GPA: XX / 4.0 scale

Credit Hours Earned: XX

Shanghai University

Shanghai, China

Degree: Bachelor of Science in Communications

Major: English

Earned: XX/2001
GPA: XX / 4.0 scale

Credit Hours Earned: XX

Specialized Training/Certificates/Licensures

Certificate, AutoCAD Engineer, Autodesk Software (China) Co., Ltd., Shanghai, China, 2009

Diploma, Art Institute of Shanghai, Shanghai, China, 2009

Languages

English: Bilingual (Oral and Written), Mandarin/Simplified Chinese: Bilingual (Oral and Written)

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Mobilexxx-xxx-xxxx
Email: Abc@xyz.com

Citizenship: American

SSN: xxx-xx-xxxx

Veteran s Preference: xxxxxxxxxxx

Job Announcement Number: NISTPML-2016-0045
Job Title: Administrative Specialist

______________________________________________________________________

March 19, 2018

Hiring Agent Name/Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

I bring to any leadership role years of customer service and administration expertise, paired with a track record of operational success in all jobs I ve held. I work diligently to foster positive supervisory, peer colleague and vendor relationships in order to generate positive outcomes. As a professional, I am comfortable in working to achieve objectives with cross-functional groups and individual contributors at all levels. I excel as both a team member and independent achiever in working towards exceeding organizational expectations.

Outside of my leadership, service delivery and office management acumen, I am often considered by colleagues and customers as a subject matter expert in troubleshooting service issues and delivering effective trainings/presentations. I also aid in the development of financial documents and files that aim to keep company operations running seamlessly.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume