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Versatile, results-oriented Strategic Leader with several years of experience in leadership roles within a variety of environments. Advanced experience in managing daily operations along with steadfast listening skills which provide a valuable asset/tool to internal clients and ensures high efficiency levels. Equipped with a significant level of communication and interpersonal abilities with a strong background in effectively fostering positive relationships with internal/external teams.

Operations Management Workflow/Process Improvement Customer Service

Cost/Expense Management Decision Making/Planning Complex Problem Solving

Productivity/Efficiency Oral/Written Communication Strategy Development

• Directed day to day administrative operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Designed and implemented innovative marketing and business development strategies in addition to maintaining positive relationships with potential clients within the local community
• Created a retail component of the nail salon which required purchasing inventory and marketing products to customers
• Maintained an expert level knowledge of current industry trends through the use of industry specific training and instructional materials
• Ensured constant compliance with federal/state regulations which included human resource regulations and Arizona Board of Cosmetology guidelines
• Supervised a group of staff members which required providing individualized coaching and guidance along with handling employee relations issues
• Played a lead role in planning and coordinating special events/promotions within the facility which resulted in an increase in operational revenue

Bachelor s Degree, Business Marketing

University of Phoenix (Honors Graduate)

Associate s Degree, Liberal Arts

Maricopa Community College, Maricopa, AZ