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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with several years of experience and a proven ability to lead others and oversee day-to-day technical and strategic operations. Experienced in reviewing/analyzing complex technical issues, supervising cross-functional teams, negotiating vendor contracts, and implementing innovative technical strategies. Highly adept in managing large-scale projects in addition to maintaining strong communication with others.
Key Competencies
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Operations Management Forecasting/Planning Contract Negotiation Vendor Management |
Strategic Planning Staff Management Security/Compliance Team Leadership/Mentoring |
Change Management Assertiveness/Adaptability Sense of Urgency/Driven Process Improvement
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Technical Skills/Certifications
Proficient in: MS-DOS, Windows Client XP, Vista 7/8, Windows Server 2003/2008/2012, Exchange Server 2003/2007/2010, VMware, Cisco iOS, MAC OS X, HL7, iPad, iPhone, Android, HyperV, Citrix, Microsoft Office Suite, Microsoft Project, Microsoft Visio, Symantec Backup Exec, Trend, Forefront, MaCafee, Symantec Antivirus, SharePoint, VNC, System Center Virtual Machine Management, Ops Manager, Networking (Fast/Gig Ethernet, Fiber, Layout 2/3 Switching, Routers, Voice/Data Cabling, Wireless VPN, Disaster Recovery, and Virtualization.
Certifications Include: Citrix, CompTIA, VMware, Microsoft, and Cisco
Professional Experience
Urology of Indiana LLC, Greenwood, IN 2007-Present
Chief Information Officer (2016-Present)/Information Technology Director (2007-2016)
Direct day-to-day administrative and operational functions within a fast-paced office which serves over 60 thousand patients annually with a focus on increasing productivity and efficiency
Design and implement comprehensive standard operating procedures, oversee the sourcing/procurement of technical hardware/software systems, and analyze technical issues in order to devise resolutions
Supervise department team members which required providing individualized coaching/training and managing employee relations issues in addition to creating annual departmental budgets
Perform capacity planning and scheduling, successfully negotiate IT vendor contracts, and play a lead role in both system implementations and business continuity planning
Successfully reduced operational expenses by $300 thousand through the implementation of a managed print solution in addition to reducing electronics recycling cost from $800 annually to $0 annually
Instrumental in reducing the annual budget by $50 thousand through successfully re-negotiating vendor contracts, oversaw licensing agreements, and created innovative internal programs
BAA Indianapolis (IND Airport), Indianapolis, IN 2004-2007
Information Technology Operations Manager
Guided both administrative and technical operations which included creating comprehensive standard operating procedures, managing technical hardware/software issues, and supervising staff members
Utilized superior communication abilities in order to foster positive rapport with both internal and external clients/vendors, negotiated vendor contracts, and consistently reduced operational costs
Additional Professional Experience Includes: Computer Support/Unit Administrator, United States Army and Information Technology Manager, Crawfordsville School Corporation
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