Yyyyyy x. yyyyyy

Experienced Business Office Manager

Client Centered w Detail Driven w Leader w Insurance Experience w Highly Effective

         Extensive and progressively responsible experience as an office manager. Committed to superlative customer service that builds and maintains customer loyalty

         Broad experience with ongoing communication with various insurance companies

         Demonstrated ability to collaborate with staff, management, customers and others at all organizational levels

         Outstanding blend of organization, prioritization, leadership, and interpersonal skills

         Proven ability to manage a wide range of duties simultaneously and coordinate multi-level directives within procurement, vendor negotiation, inventory, and supply management roles

         Exceptional attention to detail and accuracy; skilled in independent and team working environments

         Proficient in payroll processing, record keeping, Microsoft Office and Microsoft Mail

         Well acquainted with the extra mile

Selected Key Achievement

         Awarded the honor of Kentucky Colonel designation in recognition of extensive community involvement and beneficial volunteer activities.

Orkin Pest Control, Covington, KY, 7/2017 present

Residential Sales Specialist and Home Inspector

         Visit customers homes and businesses to address pest complaints, inspect the premises and convey findings to customers. Develop treatment options and educate customers on recommended actions and timelines.

         Provide excellent customer service through treatment, education, and responding to customer s questions. Partner with homeowners in providing consultative solutions based on individual customers situations.

         Regularly prospect through cold-calling to develop new business.

         Develop and manage an efficient route based on daily and weekly demand.

TruGreen, Covington, KY, 5/2017 8/2017

Outside Sales Representative

         Effectively communicated with current and potential customers regarding their lawn treatment needs. Answered customer questions, quickly resolved any customer service concerns. Escalated any customer issues involving complex treatment approaches.

         Accurately updated and maintained customer database. Contacted customers to schedule applications and continuing service calls, using the opportunity to sell additional services and ensure customer retention.

         Identified any emerging trends or opportunities for process improvement, communicated to management.

Kerry Collision Center, Covington, KY, 2003 2015

Office Manager and Assistant Shop Manager

         Provided accurate, efficient and effective clerical, bookkeeping and work scheduling support for this large and long established vehicle repair business.

Continued

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Professional Experience, continued

         Served as the face of the company for customers: greeted and served customers; provided customer support by telephone when appropriate. Explained invoices, warranties and work performed; posted customer payments to ensure accurate income records and customer credits.

         Regularly communicated with various insurance companies, receiving repair payments and accurately allocating funds to customer accounts.

         Efficiently managed the front office; office and shop supply inventories; and equipment maintenance and repair. Worked directly with vendors to maintain all office and repair shop supplies at optimal levels.

         Provided all payroll processing and bookkeeping services. Created and maintained periodic financial reports.

         Coordinated all facility maintenance; scheduled and oversaw facility repairs.

         Effectively scheduled customers repairs to meet their needs as well as support efficient repair work flow.

         Developed and finalized accurate and complete damage repair estimates.

         Provided support to employees in other operational areas as needed.

         Processed supplemental work orders; transported vehicles between locations as required.

Associate in Specialized Technology (AST), Automotive Collision Repair Technology, Gateway Technical College, KY

         4.0 GPA; Dean s List each quarter

Certificate, Emergency Medical Technician, Northern Kentucky University, Highland Heights, KY