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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Talented Professional eager to devote 25+ years of experience to a progressive customer service opportunity within a call center environment.


Profile of Qualifications


         Regarded for strong communication abilities, critical to resolving customer inquiries and rapidly forming positive relationships.

         Proven track record of providing top notch service, promoting overall client retention while generating customer based referrals.

         Demonstrated ability to increase product and service revenue by implementing innovative sales strategies.


Key Areas of Expertise


   Call Center Operations

   Customer Service

   Revenue Growth

   Interpersonal Communication

   Sales Operations

   Database Maintenance

   Inquiry Resolution


   MS Excel, Outlook & PowerPoint


Professional Synopsis


Wells Fargo Bank, Portland, OR 2015-Present

Loan Document Specialist

         Utilize strong customer service skills and knowledge of home equity processes to effectively resolve customer inquiries and provide status updates within an inbound call center environment.

         Maintain regulatory compliance to company policies and procedures throughout day to day client interactions.

         Responsible for accurately updating and maintaining company database.


Consumer Cellular, Incorporated, Tigard, OR 2015

Customer Service Representative

         Fulfilled key support position, with associated responsibilities including account creation/termination, plan updates and strategic upselling of company services.

         Demonstrated excellent interpersonal communication abilities, leading to increased sales, satisfaction and customer retention.


IBM/Seterus, Incorporated, Beaverton, OR 2014-2015

Call Center Contact

         Devised innovative repayment plans to substantially improve overall company collections within an inbound/outbound call center environment.

         Successfully decreased number of delinquent accounts.


Bank of England, Portland, OR 1991-2014

Mortgage Loan Originator

         Served as a licensed Loan Originator, focusing attention daily to customer tracking, relationship development/management and loan processing.


Education & Professional Development


Bachelor of Business Administration, Major: Finance, Minor: Economics, University of Oregon, Eugene, OR

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