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Talented Professional eager to devote 25+ years of experience to a progressive customer service opportunity within a call center environment.
Regarded for strong communication abilities, critical to resolving customer inquiries and rapidly forming positive relationships.
Proven track record of providing top notch service, promoting overall client retention while generating customer based referrals.
Demonstrated ability to increase product and service revenue by implementing innovative sales strategies.
Call Center Operations
MS Excel, Outlook & PowerPoint
Wells Fargo Bank, Portland, OR 2015-Present
Loan Document Specialist
Utilize strong customer service skills and knowledge of home equity processes to effectively resolve customer inquiries and provide status updates within an inbound call center environment.
Maintain regulatory compliance to company policies and procedures throughout day to day client interactions.
Responsible for accurately updating and maintaining company database.
Consumer Cellular, Incorporated, Tigard, OR 2015
Customer Service Representative
Fulfilled key support position, with associated responsibilities including account creation/termination, plan updates and strategic upselling of company services.
Demonstrated excellent interpersonal communication abilities, leading to increased sales, satisfaction and customer retention.
IBM/Seterus, Incorporated, Beaverton, OR 2014-2015
Call Center Contact
Devised innovative repayment plans to substantially improve overall company collections within an inbound/outbound call center environment.
Successfully decreased number of delinquent accounts.
Bank of England, Portland, OR 1991-2014
Mortgage Loan Originator
Served as a licensed Loan Originator, focusing attention daily to customer tracking, relationship development/management and loan processing.
Bachelor of Business Administration, Major: Finance, Minor: Economics, University of Oregon, Eugene, OR
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