Administrative Management, Oral/Written Communications, Platform/Presentation Skills, Customer Service, Patient Support, Attention to Detail, Personnel Oversight, Schedule Maintenance, Personnel Screening, Performance Management, Quality Control, Teaching/Training, Patient Education, Transformational Leadership Style, Patient Care/Education, Peer Review, Computer/Office Equipment Utilization, Microsoft Office Suite, Windows 7 and 10, Corel and Adobe Photoshop Graphic Applications

August 2011 - Present

United States Air Force

Biloxi, MS

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Aerospace Medical Technician (MT) Family Practice Clinic Team Leader

As team lead, hold comprehensive responsibilities for providing crucial support for senior medical doctors/nursing staff for practice serving average of 172 individuals on monthly basis. Oversee work of up to seven MTs and develop performance standards in alignment with Air Force (AF) requirements/standards/leadership expectations; also serve in mentoring capacity providing oral/written feedback.

Develop staff work schedule to ensure continual MT support for medical staff while making needed adjustments regarding staff appointments, leaves of absence, emergency sick leave or class attendance. Continually assure that team members achieve daily assignments and any deadlines, and that MTs meet daily/weekly/monthly/annual military requirements regarding training/medical care as well as adhering to personal leave parameters. In absence of NCOIC, regularly assume responsibilities and also serve as disaster team chief; was shift leader on hospital ward covering 12-13 hour shifts for a four-year period.

Highly skilled in use of wide range of medical equipment including electronic blood pressure machines, blood pressure cuffs using stethoscope to obtain manual blood pressure readings, temporal thermometers, pharmacy medication encrypted Pyxis Carts, AED machine, portable suction devices, IV pumps, EKG equipment, neonatal panda warmers, breast pumps and Halo Neonatal Hearing Screen machines.

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Have developed proficiencies in use of array of medical applications including Armed Forces Health Longitudinal Technology Application, Aeromedical Services Information Management System, CliniComp's clinician documentation and electronic medical record (EMR) system for the emergency room and in-patient wards.

Regularly employ Transformational Leadership principles in managing personnel, with a strong focus on identifying and supporting individual motivational areas while providing administrative/managerial leadership including developing performance assessments, maintaining clinical data reports and assuring that all personnel certifications are current. Additionally conduct in-service training, interface collaboratively with management regarding staff planning, continually ensure highest levels of quality as well as adherence to organizational standards, and provide coaching/orientation for new team members/students. Expertly assist in performing Flight Chief and NCOIC administrative/managerial duties, continually promote attention to detail, work with team members to surface resolutions to problems/issues as well as proactively anticipate and remediate potential problems, and consistently promote striving for meeting highest levels of integrity, excellence and transparency.

Administratively, schedule appointments, screen patients, procure vital signs, verify patient medications/medical history, upload relevant medical data to multiple software programs, administer injections/medications/IV therapies as directed by physician as well as clinic protocols and train on EMT/BLS/LPN duties. Skillfully maintain sterile supply inventory, assist with medical procedures, maintain patient/staff safety procedures, oversee equipment and continually provide gracious and friendly patient/customer care in person or by telephone or the use of certified private patient messaging services.

January 2005 August 2011

Godspeed Animal Care Veterinary Clinic

Williamsburg, VA

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Receptionist and Veterinary Assistant

During tenure in assignment at this major regional veterinary practice continually developed skills in telecommunication, customer service and organizational management as well as overseeing daily cash/other receipts and closing out daily register sales. Diligently protected customer financial information and updated patient files, purging unused files and developing new client records as directed by clinic policies. Set patient appointments and was often called on to utilize excellent graphic design capabilities and experience to design various flyers and other promotional materials for clinic

January 2003 January 2005

Joe Muggs Caf

Hampton, VA

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Manager

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For this sub-section of Books-a-Million bookstore unit, held comprehensive managerial taskings including training new staff personnel on organizational policies/procedures/processes, provided exceptional customer service and support, and worked collaboratively with company divisional manager regarding scheduling of employees to assure sufficiency of personnel staffing support for caf . Skillfully managed inventory of teas/coffees, baked goods and other perishable items and was responsible for maintaining store standards of cleanliness/organization/safety as well as assuring compliance with all health department regulations.

American Military University, Keesler AFB, MS

Bachelor of Arts Degree in Business Administration; in progress; expected graduation 2018

Antelope Valley College, Lancaster, CA

Associates Degree in General Education, 2004

GPA: 3.9

Semester/Credit Hours: N/A

Magna cum Laude Graduate

Community College of the Air Force, Keesler AFB, MS

Associates Degree in Nursing Sciences, 2015

GPA: 3.75

Semester/Credit Hours: N/A

Texas Tech University Health Sciences Center

Educator and Preceptor Certified

Credit Hours: 11.25

7 Modules Completed

National Emergency Medical Technician (EMT)

EMS Professional, 2016-2018

BLS for Healthcare Providers

Basic Life Support (BLS) License, 2017-2019

HIPAA Certified

Certified to protect and maintain data privacy and security provisions for safeguarding medical information.

United States Air Force

Rank: Staff Sergeant, August 2011 to Present

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Lauded by Wing Leadership for Communications Skills

Coined for Excellence by Squadron Commander

AF Outstanding Unit Award

AF Good Conduct Medal

National Defense Service Medal

Global War on Terrorism Service Medal

AF Longevity Service Ribbon

USAF NCO PME Graduate Ribbon

AF Training Ribbon

AF Small Arms Marksmanship Expert Ribbon