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Yyyyyy x. yyyyyy
- xxxxxx Banner St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Service/install technician (Fire Alarm)
Qualifications Profile
Highly self-motivated and results-driven professional with more than 27 years providing high-performance customer service and technical maintenance support for office equipment, CCTV, security, card access, and alarm systems for residential and commercial establishments.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Key Expertise
Commercial & Residential Security Systems Installation & Maintenance
CCTV/Alarm/Surveillance Systems
DVR s, NVR s, & IP cameras
Card-based Access Systems
Customer Service Management
Technical Project Support
System Configuration for Online Access.
Policies & Regulatory Compliance (i.e. OSHA, Environment Law, etc.)
Technical Service Adxxxxxxnistration
Process/Workflow Improvement
Productivity Improvement
Staff Supervision & Training
Records & Document Management
MS Office, Email/Webmail, Web Research, & Social Networking
Professional Experience
Redguard Fire and Security Ÿ Plymouth, XXXXXX
Technician Nov 2014 Present
Provide customer services in installing and maintaining card access, CCTV, burglar, and fire alarm systems.
Configure systems for accessibility through on networks and the internet.
Knight Watch Ÿ Troy, XXXXXX
Technician Oct 2012 Nov 2014
Provide technical installation and maintenance services of commercial security equipment with focus on Bosch and Pelco products such as PTZ cameras, IP cameras, matrix units, DVR s, fiber and access control.
Diagnose and repair large commercial security and alarm systems.
Dale s Handyman Service Ÿ Xxxxxx, XXXXXX
Freelance Construction Service Feb 2011 Oct 2012
Conducted repairs and remodeling of residential properties, providing services in plumbing, electrical, flooring, drywall, carpentry and painting.
Ensured a totally satisfying work for clients in accordance to their expectations, and industry standards.
D/A Central Ÿ Oak Park XXXXXX
Service Technician Mar 1997 Sep 2010
Installed, diagnosed, repaired, and maintained commercial security systems equipment with focus on CCTV including DVR s, NVR s, IP cameras, matrix units and fiber optic cabling, as well as alarm and access control systems.
Trained and mentored new and junior technicians to maxixxxxxxze their competence, productivity, and customer service.
Albin Business Copiers Ÿ Farxxxxxxngton Hills, XXXXXX
Service Technician Apr 1989 Mar 1997
Repaired and maintained high speed business copiers, serving 22 different models of photocopiers while ensuring continuous availability of commonly used spare parts for timely repairs of all models.
Education & Credentials
A.A. in Electronics, ITT TECHNICAL INSTITUTE Ÿ Arlington, TX
Professional Training & Certifications
NICET Level 1 Certification in Fire Alarms
Certification
in Lenel Card Access Systems
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