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Yyyyyy x. yyyyyy

- 1137 Apollo Circle Ÿ Round Rock, TX 78665 ( (xxx-xxx-xxxx *


Building Maintenance ▪ Landscape Management


Qualifications Profile


    Highly self-motivated, dynamic, and results-driven m management professional with more than 17 years providing high-performance customer service, and operations support in facilities maintenance and building management.

-    Exhibited strong dedication to process efficiencies in delivering outstanding customer service that ensured business profitability while providing a satisfying customer experience around company products and services.

-    Detail-oriented, analytical and methodical with critical thinking to resolve personnel conflicts and complex work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective people management and interpersonal communication skills that help inspire confidence among clients and stakeholders while bringing workforce diversity into a team advantage for achieving shared commitments.


Key Expertise


Operations Management

    Tactical & Operations Planning

    Construction Project Management

    Building/Property Administration

    Property Landscaping

    Facilities Maintenance

    Customer Service Management

    Vendor/Subcontractor Management

    Fiscal & Budget Administration

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)


    Policies & Regulatory Compliance

    Personnel Administration

    Payroll and Benefits Administration

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Team Building Dynamics

    Records & Document Management


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


USM Services Ÿ Norristown, PA

Area Manager Jan 2009 Present

    Manage multistate retail facilities involving supervision over Janitorial and Landscape maintenance professionals.

    Drive the business to succeed amidst a competitive environment by leveraging in-depth knowledge of demographics and competitor practices to provide service pricing advantages that enabled the company to lead in target markets.

    Build and maintain sustainable professional relationships with clients by adhering to the 10 Pledges of Customer Service, .managing and resolving customer issues and complaints personally.

    Manage all routine daily activities involving subcontractors and suppliers to ensure successful project completion, monitoring properties for cleanliness and safety.

    Serve as liaison between clients and vendors, conducting spot QA audits, and developing staff competencies in adhering to building safety regulations, policies, and relevant local/state laws.


Horizon Services Ÿ Los Angeles, CA Austin, TX

Area Manager Sep 1999 Jan 2009

    Managed 25 retail buildings in CA covering over 2.5 million square feet, and another 46 retail buildings in TX covering more than 4.5 million square feet, supervising a team of building administrators, janitors, and maintenance crew while maintaining professional relationships with 3rd party contractors and subcontractors.

    Provided HR administration covering staff recruitment, safety training, career progression, and termination.

    Administered payroll and operating budgets while ensuring cost containment in procurement and daily maintenance and administration expenses.


Awards & Recognition


    Values Award , USM Services (2009)

    Presidents Award, Horizon Services (2002)

    Area Manager of the Month, Horizon Services (2002)



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