Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

Operations Management Human Resources Team Leadership

Process Improvement Best Practices Project Coordination

         Possess significant managerial experience with proven success in operations leadership, risk management, compliance, negotiations, strategic planning, and project / program management.

         Experienced in human resources functional areas which include onboarding, training, coaching, employee relations, workload scheduling, performance evaluations, and conflict resolution.

         Able to leverage keen analytical abilities to assess and optimize company s profitability, expense control, competitive positioning, quality assurance, and revenue opportunities.

• Excellent talents in leading cohesive teams to attain corporate goals in alignment with strategic, fiscal, market, customer, and quality criteria.

         Proficiency in expense tracking, resource allocation, vendor relations, and organizational leadership.

         Highly skilled at connecting with and directing people from diverse cultures and backgrounds.

• Outstanding skills in standardizing procedures and best practices to eliminate unproductive processes.

Bank of America, 1980 2015

VP, Operations Manager / VP, Project Manager (2013 2015)

         Steadily advanced through a series of promotions based on outstanding performance, contributions, loyalty and achievements; most recently awarded as 2014 Associate of the Year for ATM & Banking Center Development team and earned countless Top Performer awards throughout tenure.

         Orchestrated repairs, replacement, and deployment of ATMs on a nationwide scale while ensuring rigorous compliance with ADA guidelines and corporate policies; drove cohesive efforts with vendors, bank security, and facility partners to achieve smooth transition.

         Played an integral role in national roll-out of ATA (ATMs with Teller Assist) to retail banks in Florida, Texas, Illinois, Arizona, and California.

VP, Relationship Manager (2007 2013)

ATM / Kiosk Channel Delivery & Execution

         Supported ATM Relationship Manager by deploying new ATM technologies, training bank associates and vendors, analyzing performance metrics and trends, and resolving issues to maximize customer satisfaction.

         Created and modified procedures to streamline deployment and reinforce ongoing support of new, cutting-edge technologies across banking centers.

         Governed employee training programs which improved controllable calls faults at banking centers by 45% within 30 days.

         Championed efforts to maintain extremely low performance defect rates in assigned markets (1.60% on average for six consecutive years versus Bank s standard of 3.23%).

         Headed development of division-level ATM performance and standardized reporting related to new PRO policy change for Next Day Servicing process.

Continued ►

Page 2 of 2

Bank of America continued

Administration Assistant (2006 2007)

         Headed broad-based administrative operations within North Orange County Premier Banking & Investments office including technology maintenance, best practices, sales tracking, report writing, and portfolio management.

         Improved productivity within Retail Market by seamlessly transferring portfolios and reducing unassigned accounts from 200 clients to 30 clients.

         Streamlined access to critical information by introducing network shared drives to reduce paper use and storage; strategy was eagerly adopted throughout Premier Banking Division based on outstanding results.

         Proficiently handled onboarding process for new associates including training on all Premier systems and procedures.

VP, Project Manager, Business Consultant / Analyst & Inventory Control Manager (2002 2005)

         Helmed process analysis and optimization to enhance client service within Lease division.

         Reviewed and continually updated business continuity plans for Lease Remarketing and Lease Servicing areas, and successfully recouped $10K+ in monthly savings within Remarketing unit.

         Proactively instituted call monitoring process to ensure rigorous compliance with Privacy Act and increase staff accountability and quality control.

         Served as integral member of transition team charged with devising plans and schedules to efficiently transfer Fleet Boston portfolio to Brea; successfully completed initiative in alignment with stringent timeline and fiscal parameters.

         Slashed aged inventory over 120 days from 9.32% to 1.93% after only four months in role.

         Scrutinized, monitored, and documented trending in pricing, expenses, and dealer purchases to minimize exposure to bank.

         Spearheaded transition of East Coast Remarketing unit from project planning and scope definition to resource allocation and timely completion.

         Collaboratively developed and implemented new cutting-edge leasing system, and delivered end user training in software use.

Assistant Vice President (2000 2005)

         Applied solid leadership talents toward directing, mentoring, motivating, and evaluating 40+ associates in Consumer Loan Division.

         Within three months of accepting promotion, expedited release of titles from 21 days to seven days.

         Directly supported migration of Nation Bank lease portfolio to Brea, and galvanized team to achieve all department goals despite work volume tripling following merger.

Banking and Finance, Fullerton College

Bank of America Training:

Franklin Covey Time Management, Leadership, Organizational Management,

Project Management, Anti-Money Laundering, Bank Security,

Equal Employment Opportunity, Business Continuity, Management Control,

Bank Robbery training, ATM and ADA training

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently exploring career opportunities in a (INSERT TARGET POSITION) capacity am submitting my resume for your review. In advance, thank you for your time and consideration.

I offer significant operations management experience, outstanding expertise in all aspects of the banking industry, and dynamic success in enforcing top levels of quality and compliance enterprise-wide. My extensive experience across project coordination, process optimization, relationship management, and customer satisfaction certainly indicates my ability to curtail expenses and advance efficiency in any environment. To complement these qualifications, I possess sharp skills in team leadership, continuous improvement, contract negotiations, and risk mitigation which are paramount as a (INSERT TARGET POSITION).

As a proactive contributor to your organization, you will find me to be a savvy management professional committed to supporting you in achieving your objectives through adaptability, a collaborative work approach, and capabilities in fostering unified relationships with key stakeholders, both internally and externally. I am confident that I could be an asset to (INSERT NAME OF ORGANIZATION), and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy