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- 49 Fox Trail Dr. Columbia, SC 29223 ( (803)-463-6134 * firstname.lastname@example.org
Sales Customer Service
Highly self-motivated and results-driven business management professional with more than 4 years providing high-performance marketing and sales support, customer service, and office administration in the media content production and telecommunications sectors.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics
Marketing & Sales (Trad. & Online)
Call Center Operations
Sales Operations Support
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
After Sales Service Support
Business Management Support
Fiscal & Budget Administration
Vendor/Supplier Contract Administration
Program/Project Management Support & Administration
Policies & Regulatory Compliance
Staff Supervision & Training
Office & Staff Administration
Office Supplies Inventory Control
Records & File Management
ICOMS, AAD, and Avaya Systems
MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Time Warner Cable
Address customer calls, providing effective sales pitch in promoting company products and services while maintaining integrity and the company s image/reputation.
Manage customer complaints and issues, recommending solutions and escalating to management for timely resolution that maintained customer loyalty and sales revenues.
Maximize all sales opportunities to promote the company and turn around dissatisfied customers.
Support the sales team and peers in providing outstanding customer service.
Handled inbound calls to process service cancellation and downgrades, delivering sales pitches to reverse the cancellation by offering solutions that retain the customer and restore patronage.
Upsold and cross-sold products and services that increased sales revenues.
All About Wireless
Provided administrative support directly to the company owner such as organizing and updating the filing system, data entry, supplies inventory control, and channel distribution.
Liaised with suppliers in maintaining cost-effective and mutually rewarding business relationships.
Supported the sales team by assisting with marketing and promotional concepts/programs and creative sales.
Handled incoming calls, addressing customer questions and escalating issues to the proper office for prompt resolution and follow-through actions as needed.
Education & Credentials
B.A. Business Management, ASHFORD UNIVERSITY (2014 Present)
Awards & Recognition
Consistently maintained or exceeded sales goals and metrics, both in Retention and E-Commerce Sales.
Top agent during Starz promotion 2015 winning a Hawaii vacation.
Top agent in Inbound Sales nesting group.
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