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Yyyyyy x. yyyyyy

- 49 Fox Trail Dr. Ÿ Columbia, SC 29223 ( (803)-463-6134 *


Sales Customer Service


Qualifications Profile


    Highly self-motivated and results-driven business management professional with more than 4 years providing high-performance marketing and sales support, customer service, and office administration in the media content production and telecommunications sectors.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics


Key Expertise

Sales Support

    Marketing & Sales (Trad. & Online)

    Call Center Operations

    Sales Operations Support

    Upselling/Cross-Selling Strategies

    Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    After Sales Service Support

Business Management Support

    Fiscal & Budget Administration

    Vendor/Supplier Contract Administration

    Process/Workflow Improvement

    Inter-Office Coordination

    Program/Project Management Support & Administration

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory Control

    Records & File Management


    ICOMS, AAD, and Avaya Systems

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Time Warner Cable

Inbound Sales Associate 2015 Present

    Address customer calls, providing effective sales pitch in promoting company products and services while maintaining integrity and the company s image/reputation.

    Manage customer complaints and issues, recommending solutions and escalating to management for timely resolution that maintained customer loyalty and sales revenues.

    Maximize all sales opportunities to promote the company and turn around dissatisfied customers.

    Support the sales team and peers in providing outstanding customer service.

Retention Officer 2014 2015

    Handled inbound calls to process service cancellation and downgrades, delivering sales pitches to reverse the cancellation by offering solutions that retain the customer and restore patronage.

    Upsold and cross-sold products and services that increased sales revenues.


All About Wireless

Office Manager 2012 2014

    Provided administrative support directly to the company owner such as organizing and updating the filing system, data entry, supplies inventory control, and channel distribution.

    Liaised with suppliers in maintaining cost-effective and mutually rewarding business relationships.

    Supported the sales team by assisting with marketing and promotional concepts/programs and creative sales.

    Handled incoming calls, addressing customer questions and escalating issues to the proper office for prompt resolution and follow-through actions as needed.


Education & Credentials


B.A. Business Management, ASHFORD UNIVERSITY (2014 Present)


Awards & Recognition

    Consistently maintained or exceeded sales goals and metrics, both in Retention and E-Commerce Sales.

    Top agent during Starz promotion 2015 winning a Hawaii vacation.

    Top agent in Inbound Sales nesting group.


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