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Seasoned management leader with a proven ability to build and grow relationships with key stakeholders such as customers, co-workers and suppliers.
Experience overseeing all aspects of daily operations such as sales/new business development; operations; customer service; merchandising; inventory control; loss prevention; and policies and procedures.
Gained the trust, confidence and respect of team members by listening to their concerns and creating a positive and sustaining work environment.
Revenue Generation Staff Management/Training Interviewing & Hiring Staff
Budget Management Product Development Inventory Control
Contract Management Client / Vendor Relations Marketing & Advertising
Manager, High Pointe Oil 2016-Present
Display leadership skills to lead, train and coach a team of dedicate employees at this gasoline station.
Motivate employees to achieve productivity goals while simultaneously servicing customers.
Oversee and control inventory, including ordering gas and products for sales in the convenience store.
Owner, BP Pattah Express 2012-2015
Ensured employees provided quick and efficient service to customers while operating this convenience/gas station.
Built and maintained rapport with customers to gain their trust, confidence and respect.
Ordered products and supplies for the store each week, including fuel and gas, as well as merchandise.
Interviewed candidates for employment opportunities and hired associates that were an ideal fit.
Maintained diplomacy and tact to proactively identify and resolve problems in real time.
Store Director, Food Town 2010-2012
Led daily aspects of operations and a diverse team of employees in a fast-paced environment.
Managed sales; marketing/advertising; customer service; merchandising; and inventory control.
Ensured merchandise was well-stocked on store shelves and promotional displays.
Communicated effectively with vendors while purchasing goods and services.
Monitored the performance of employees, including working with staff to develop their skills.
Assistant Manager, Savon Foods 2005-2010
Collaborated with the Store Manager to oversee daily operations and achieve sales goals.
Coordinated order, service and customer care both inside and outside the grocery store.
Oversaw cash handling procedures, including overseeing the accountability of cashiers.
Analyzed operating reports and delivered recommendations for improvement.
Checked and balanced weekly, monthly and annual sales reports.
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