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Secret Security Clearance; Masters Degree in Public Administration, with a Bachelor of Arts in Communications; Certified as an Assessor for the Georgia Association Chiefs of Police for Law Enforcement Agencies (GACP) and oversee all aspects of the Commission on Accreditation for Law Enforcement Agencies (CALEA) for Metropolitan Atlanta Rapid Transit Authority (MARTA), managing system-wide compliance with CALEA guidelines as well as overseeing accreditation approval for other State-Certified Police Departments
Highly skilled in strategic organizational and operational planning, staff oversight and development, development of policies/procedures, communication with multiple personnel levels and designing and implementing large-scope projects
Apply dynamic leadership skills in facilitating achievement of defined goals and objectives, effecting highest levels of production and performance efficiencies, and ensuring maximization of resource utilization
Effectively provide strengths in: Emergency Management, Team Leadership, Transportation Management, Problem Resolution, Budget Management and Staff Training
Owner, Parents Choice Corporation dba All Star Kids Academy, Decatur, GA 2011 Present
Retained to direct all activities for this multi-million-dollar, 160 participant, two building, three playgrounds and vehicle fleet child care center, operating seven days per week.
Manage daily operations as well as all compliance issues, recruitment, training and direction of a staff of 34 with a monthly payroll of $24,000; additionally administer fiscal policy, taxation and licensure.
Facilitate Federal/state funding including The Child and Adult Care Food Program (CACFP), Childcare and Parent Services (CAPS) and the Georgia Lottery Pre-Kindergarten (Pre-K) delivering over $500,000 in annual support.
Police Officer/Assistant Public Information Officer/Crisis Negotiator/Accreditation
Manager/Logistic Chief/Acting Chief of Staff (2010-2012), MARTA, Atlanta, GA 2006 Present
Successfully completed 100% commission on Accreditation for Law Enforcement Agencies (CALEA) audit; additionally, achieved rank of Sergeant in 2013.
Beginning in 2007, have served as Georgia State Certified Assessor, with responsibilities for conducting three-year review/audit of compliance with state standards by Certified Georgia Association of Police Departments; audited organizations included the Atlanta, Fulton County Schools, Georgia Tech and Roswell Police Departments, among others.
During 2012, served as Project Manager, Countermeasures Assessment & Security Experts (CASEA) LLC, Atlanta, GA; selected as Project Manager for MARTA Police and effectively evaluated police organization and operations.
Additionally, steered implementation of MARTA Ride With Respect Program; gained legislative approval to enact legislation allowing suspension of riding privileges for individuals who violate MARTA Code of Conduct; directed training activities of officers, students, politicians, media and individuals from other organizations within community and managed appeal process for Program.
Have served as Associate Emergency Manager (AEM) since 2010 with International Association of Emergency Managers, with responsibilities for overseeing all areas of emergency response, designing and updating plans/procedures, including Large Scale/Special Event Emergency Notification, and implementing use of departmental Emergency Hot Line; provide in-depth inspection of EOC and Command Bus to ensure highest operational levels during Emergency Drills/other emergency situations.
Selected in 2016 to serve as 4DX Coach of The 4 Disciplines of Execution for MARTA with responsibilities for assuring Managers maintain commitment/execution of their departments.
Implement Suspension and Mobile Screening policy and provide advisement for MARTA General Manager and Chief of Police.
Have delivered upgraded $500,000 revenue stream through intensified collection of parking citations and other fees.
Successfully led department to first-time 100% Gold Standard CALEA re-certification in 2012.
As Police Officer, effectively meet multiple responsibilities including vehicle/foot patrols, answering citizen questions, controlling traffic/crowds, overseeing security checks, assisting individuals requiring emergency care, apprehension/arrest actions, issuing of warnings/citations and investigating accidents and other incidents.
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Apply dynamic leadership and communication skills toward ensuring the comprehensive dissemination of relevant MARTA information to public, serving with the Public Information Officer and utilizing Public Outreach Program; strategically enhancing Transit operations and oversee personnel charged with parking access/control systems, developing improved public safety policies utilized in MARTA parking lots.
Additionally, objectively manage any complaints, carefully preserve any crime scene/gather evidence, and provide excellent/accurate testimony during courtroom procedures; utilize all communications equipment and police vehicles in accord with procedures/policies, and produce all relevant documentation.
Partner with Special Operations Team Members as a Crisis Negotiator, utilizing specialized training and resolving issues safely; possess strength in providing flexibility and excellent responses to pressure environments/situations, communicate clearly and continually display strong commitment to other team members.
Certified as Accreditation Manager, ensuring compliance with all accreditation policies/guidelines as directed by CALEA; Certified CALEA Assessor, leading MARTA Police Department s accreditation approval process, which earned the highest rating as Flagship, Agency during my tenure and oversee accreditation approval of other state Police Departments.
Effectively oversee all accreditation budgetary matters, ensure preparation of all required documentation and compliance files, and perform multiple HR-directed functions such as personnel training, evaluating staff progress and analyzing results/outcomes.
Proficiently direct Logistics Department in all full-scale as well as tabletop drills, serving as planning team member to develop action plans for communication, medical supplies transportation and requirements for the needs of specialized teams and equipment.
During 2010-2011, as Acting Chief of Staff, supported the Chief of Police in managing all day-to-day office activities, serving in liaison role between other departmental areas and ensuring Emergency Preparedness; oversaw wide-ranging HR factors, including recruiting and performing background checks for new hires as well as training and directing Administrative Support Staff.
Proficiently oversee the Joint Terrorism Task Force (JTTF) and serve MARTA as Special Project Coordinator, managing special events/projects and successfully conducting audits/technical reviews.
Control Center Operator, Massachusetts Turnpike Authority, Boston, MA 2003 2006
Tasked with management responsibility for all organizational programs and operations, including HOV Lanes, utilizing standard traffic management techniques and resolving any conflicts; successfully maintained traffic flow while dealing with construction, accidents/natural disasters, and various signals and alarms.
Proficiently developed analytical reports for various Federal/state transportation agencies regarding incidents; gained in-depth knowledge regarding all aspects of detection/response to the IPCS system.
Additionally, ensured continual interaction and communication with the Incident Response Operator of the Massachusetts State Police, the Boston Fire Department, Emergency Medical Service and other transportation agencies.
DMC Engineering - Sub-Contractor for Bechtel, Framingham, MA 1994 2003
Emergency Response Supervisor CA/T (2002-2003)
Training Manager CA/T (2000-2002)
Senior Operator (1996-2000)
Operator Central Artery / Tunnel Project (1994-1996)
For these multiple assignments, developed policies and SOPs to monitor roads, bridges and various construction areas to ensure rapid response to any emergency situations, working closely with groups as well as individuals in directing public involvement in continual dissemination of updates regarding CA/T progress.
Managed work crews and partnered with Department of Transportation personnel to maintain roadway safety, oversaw emergency response actions, trained staff in dealing with complex issues, and interfaced with police emergency units, fire departments and other government agencies.
Prior to 1994, served in roles as Real Estate Professional, Sales Representative and Traffic Manager
Valdosta State University, Valdosta, GA, Masters in Public Administration, 2009
Robert Morris University, Pittsburgh, PA, Bachelors of Arts Communications, 1994
Homeland Security and Exercise Evaluation Program Training/Certificate, 2010
International Association of Emergency Managers Associate Emergency Manager, 2010
Crisis Negotiator, 2008
Certified as a State Assessor for Georgia Associations of Chiefs of Police, 2007
Accreditation Manger for Commission on Accreditation for Law Enforcement Agencies, 2007
Certified Police Officer, 2006
Additional participation in management, developmental, accreditation classes, as well as national conferences, workshops, symposia and other events
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