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Proficient, accomplished Hospitality Operations Director seeking to apply many years of restaurant experience, guest service, personnel leadership and unique flair for aggressively completing tasks to a rewarding new role in Restaurant Management.
Skilled and knowledgeable Leader experienced in directing & motivating personnel, attaining all objectives in timely, efficient manner and ensuring documentation of all activities.
Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation for corporate & regulatory purposes.
Ensure provision of superior guest service to generate strong repeat business.
Solid skills in Microsoft Office applications.
Knowledgeable in ordering, management and control of liquor inventory.
Adept & experienced in collaborating with diverse clientele to successfully attain program targets, parameters & other criteria.
Executive General Manager, Applebee's, New York City, NY 1999 - Present
Winner of Manager of the Year Award in 2013 for exceptional performance of Times Square location.
Successfully achieve Highest Yearly Gross Sales in entire corporate chain in United States - in excess of $15MM total revenue.
Proficiently assemble & motivate superior team of ten Managers and more than 200 personnel.
Develop, implement and refine new sales strategies which have resulted in success detailed above.
Expertly select, instruct and develop personnel into management specialists fully competent to drive superior sales and customer satisfaction.
Diligently ensure cleanliness, health code conformance and resolution of any & all hygiene concerns within restaurant facility.
Have been employed by Tricon, Riese Restaurants and Rashad Restaurants in the capacities of Restaurant Manager, Restaurant General Manager and Multi-Unit Supervisor at these companies' various Taco Bell, Church's Chicken, Burger King and KFC locations.
Bachelor of Science - Mathematics
Punjab University, Lahore, Pakistan
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