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Healthcare Administration ~ Staff Leadership ~ Clinic Operations ~ Inventory Management
Vendor Relations ~ Marketing ~ Regulatory Compliance ~ Process Improvements / Six Sigma
Proficiency in all aspects of operations management including quality control/assurance, marketing, financial administration, accounts receivable, project management, community relations, and customer service.
Proactively evaluate existing processes, systems and procedures to identify vulnerabilities and shortcomings, and rapidly implement solutions that simplify and enhance operations.
Consummate strengths in strategic planning, goal setting, and defining KPIs to bolster organizational performance and regulatory compliance.
Demonstrated ability to think systematically and critically, facilitate change, and foster relationships and partnerships with internal and external stakeholders.
Advanced skills in the healthcare industry, especially related to patient satisfaction, quality, patient access services, medical chart audits, collections, and regulatory compliance.
Adept at developing and maintaining a cohesive and respectful workplace climate essential to maximizing staff morale and retention.
Saint Alphonsus Regional Medical Center, Boise, ID, 2013 to Present
Practice Manager Cardiothoracic Surgery & Vascular Surgery
Direct all facets of daily operations for surgical practices encompassing staffing, budget, expense control, reporting, conflict resolution, patient satisfaction, and Lean Six Sigma projects.
Interview job applicants, oversee onboarding of new providers, and ensure staffing constantly aligns with defined labor budget.
Collect information from patients and databases to assess operational performance and patient satisfaction.
Serve on Specialty Process Improvement team charged with improving areas such as medical group access.
Continually analyze, standardize, and streamline administrative functions such as accounting, time & attendance, personnel management, records management, inventory control, reporting, and Joint Commission accreditation.
Leverage Press Ganey surveys to gather valuable data for benchmarking and performance improvement.
Facilitate onsite A/P and A/R in close cooperation with national corporate teams at Trinity Health.
Initiate and maintain cooperative relationships across all departments (Operations, Facilities, Human Resources, Nursing, and Physician leadership) to swiftly resolve issues and optimize outcomes.
Completed corporate-sponsored training programs including: Critical Conversations, Essential Skills for New Leaders, Culture Change and Engagement, and Lean Process Improvements.
Concurrently managed General Surgery practice operations on interim basis from 9/2013- 9/2014.
OSF St. Anthony Medical Center, Rockford, IL, 2012
Interim Manager, Patient Access Services
Established KPIs, overhauled policies and procedures, masterminded risk reduction plans, and launched upfront collections program to enrich the full spectrum of operations within Patient Access Services.
Delivered influential leadership to two supervisors and 40+ employees from ER, Outpatient Services, Cancer Treatment Center, and Guest Services.
Proactively generated reports for management detailing up-to-date patient and collection information.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
SSM Healthcare (St. Mary s Janesville, St. Mary s-Madison, St. Clare-Baraboo), Fitchburg, WI, 2011 to 2012
Corporate Manager, Patient Access Services
Orchestrated patient access services at three SSM Wisconsin hospitals with direct oversight of three supervisors and 75 registration clerks.
Contributed to preparations for opening of St. Mary s Janesville Hospital including policy development and staff training for completely new registration department.
Collaboratively devised planning and testing scenarios to instruct, empower, and prepare staff for all hospital codes and drills.
Methodically created and implemented practical and efficient workflows for registration processes at St. Mary s Janesville hospital.
Vantage Oncology (Valley Cancer Center and Streator Radiation Oncology), Peru, IL, 2009 to 2011
Spearheaded full-scope operations for two radiation oncology clinics including staffing, regulatory compliance, licensing, physician credentialing, patient chart audits, marketing, and budgets.
Structured and monitored administrative functions surrounding accounting, payroll, time-off approval, personnel management, information systems, database management, and supply requisition.
Played a vital role in coordinating seamless transition of operations from Spring Valley to Peru, including new building construction.
Fostered unified efforts among corporate management, local hospital administration, and Medical Director to ensure compliant, profitable, and safety-focused center operations.
Formulated marketing strategies to cultivate relationships with referring physicians and promote clinics to potential patients.
Menards, Peru, IL, 2008 to 2009
Assistant Department Manager
Successfully completed management training program and assigned to direct team of nine in Plumbing department.
Applied solid leadership talents toward coaching and counseling staff, delegating assignments, and providing constructive feedback to optimize daily performance.
Assisted customers in locating products and placing special orders.
Regularly reviewed financial data illustrating departmental performance, maintained cooperative relationships with vendors, and completed inventory reports to ensure timely product replenishment.
St. Luke s Magic Valley Regional Medical Center, Twin Falls, ID, 2006 to 2008
Family Financial Counselor (2007 to 2008)
Customer Service / Self-Pay Representative (2006 to 2007)
Promoted after one year based on exceptional performance to assist patients from St. Luke s MVRMC and Canyon View Psychiatric Hospital in paying large medical debts.
Reviewed patient credit scores, explained insurance benefits, and guided non- and under-insured patients in obtaining sources of debt assistance and arranging payment plans.
Casanova Pizzeria, Boise, ID, 2005 to 2006
Triple T Enterprises (Smokey Mountain Pizza and Pasta), Boise, ID, 2003 to 2005
Line Cook / Prep Cook
Played an instrumental role in opening new business by training staff, developing restaurant policies and procedures, scheduling employees, and enforcing adherence to health & safety standards.
Prepared food for customers, maintained and sanitized kitchen equipment, and informed restaurant owner daily in F&B inventory needs.
B.S., Business Administration, Business Economics
Boise State University, Boise, Idaho, 2006
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