Personable healthcare leader with a proven track record of communicating effectively with patients and healthcare colleagues, including physicians.

  Excellent administrative skills and experience handling confidential and sensitive information.

  Demonstrated ability to manage medical documents and clinical related tasks such as prescriptions and medical records, with experience using electronic medical record (EMR) systems.

  Proactively identified and resolved problems real time using strong judgment and people skills.

  Proficient with Microsoft Office Suite and can type at least 50 words per minute.

Customer Service Representative, Meritain Health High Point, NC July 2016-Present

  Communicate with members over the telephone or via written correspondence.

  Educate members about their benefits and company policies and procedures.

  Display a stellar knowledge of medical terminology, systems, processes and procedures.

Resident Care Aide, United Methodist Retirement Communities Chelsea, MI Sept. 2015-July 2016

  Built and maintained positive communications with residents of this retirement community.

  Worked effectively with a diverse team of colleagues in a fast-paced, ever-changing environment.

  Administered prescription medication to residents according to strict physician guidelines.

After Hours Scheduling Coordinator, Right At Home Jackson, MI                                       Jan. 2015-Mar. 2015

  Working from home (telecommuting), played an integral role at this home health care service provider.

  Used an online computer system and communicated effectively over the telephone.

Office/Medical Assistant, Dr. Bharti Sachdev, MD Jackson, MI                                       Jan. 2011-May 2012

  Provided valuable, hands-on administrative and clinical support functions to the physician.

  Performed EKG s and Pulmonary Function Tests (PFTs) according to physician instructions, and also recorded patient medical history, including checking vitals and their vision.

  Showcased strong attention to detail skills to maintain patient records, including pertaining to Medicaid.

Psychiatric Technician, Allegiance Hospital Jackson, MI                                      Mar. 2008-May 2012

  Delivered outstanding service to patients and their families while working closely to support physicians, including checking their vital signs.

  Performed charting and documentation using EMRs across both the adult and geriatric units.

  Maintained responsibility for patient admission and discharge.

Emergency Medical Services (EMS) Basic Certificate; earned 2010
Jackson Community College Jackson, MI

Patient Care, EKG and Phlebotomy Technician Certified and Basic Life Support (BLS) Training; earned 2009
Premier Medical Academy Jackson, MI

Completed courses in Psychology, Human Services, Negotiating Strategies and Computers; earned 2007
Baker College Jackson, MI