Results-oriented, client-driven Operations Manager with experience in successfully coordinating business functions focused on driving client satisfaction. Skilled in working with people of all levels using a proven approach to problem solving and process improvement. Leverage people management skills to lead performance and drive staff in both individual and team environments. Quick learner with the ability to work in a fast-paced environment both independently and with a team. Adept in leading, motivating and building successful teams in intricate working environments focused on business success. Call upon a pragmatic method to achieving goals and managing operations while under budgetary limits. Establish and sustain strong and lasting relationships with both personnel and customers. Ready and willing to commit to a flexible work, schedule, with hours including weekends, nights and holidays as needed. Eager to continue a successful career as a leader and integral staff member; targeting an Area Manger Role with Amazon that will allow for use of skills and offer opportunities for career growth.

Client Relations | Cost Control | Customer Service | Decision Making | Efficiency & Safety Programs | OSHA

Equipment Maintenance | Interpersonal Communication | Inventory Control & Replenishment | Key Performance Indictors

Microsoft Excel, Word | Multi-Site Operations | Supervision | Order Receiving & Fulfilment | Organizational Skills

Problem Solving | Procedure Development | Process Improvement | Regulatory Compliance | Relationship Building

Reporting & Documentation | Strategic Planning & Analysis | Systems Implementation | Teamwork

Training & Development | Troubleshooting | Workflow Development

         Fuel operational improvements to increase the value of the asset base while taking tight control over operational costs

         Monitor and strive to positively affect performance standards and operational quality for a team of 27 across all locations

         Spearhead management policies and objectives to ensure seamless, consistent daily functioning

         Develop, manage and assess performance data and other vital content

         Strategize with vigor to identify, further develop and encourage company and team best practices

         Adhere to all Environmental Health & Safety goals with attention to detail and accuracy

         Note methods in which to boost levels of productivity across operations in cooperation with the Operations Director, Financial Manager and Human Resources department

         Streamline operations, which has yielded $500K in cost savings thus far in the annual operating budget via waste elimination.

         Optimize Logistics Department workflows by consolidating routes and tenaciously negotiating prices with service providers to secure the best possible pricing

         Played a pivotal role as an active member of a $600K project that was dedicated to refining the features and functionality of the company s handheld device, used by frontline personnel to abolish security breaches and reinstate perfect order

         Created and oversee a Quality Control (QC) Department within already-established operation; aim to avert security breaches across the North America market

         Led daily functioning of assigned business unit

         Worked within the Key Skills and Competencies Education Membership Operations Director s team by offering guidance to staff

         Mentored and guided directly-supervised staff to make certain that all work orders were tended to quickly and comprehensively

         Supported positive customer relations, work order fulfillment and helped implement company initiatives including the achievement of important business objectives.

         Supervised and assigned work to employees; involved collaborating with the Operations Director, Customer CARE, Account Managers and other important team members

         Intermittently gauged processes to ensure proper resources management

         Assessed the fiscal performance of supervised business units with the management team

         Guided a group of employees on best practices specific to daily order processing and delivery

         Refined responsibilities and delegated each one to team members with corresponding skill sets

         Cohesively worked with the Supervisor to note areas of excessive waste and how to improve operating processes to achieve optimum productivity levels at all times

         Processed and maintained the customer physical assets that were in vault storage; also loaded and relocated boxed items and wheeled bins

         Handled destructions, internal moves, permanent withdrawals and other important special projects as directed

         Worked extensively with team members to drive collective success

Bachelor of Arts, Business Administration, Ashford University, 2015 (GPA: 3.96)

College Credit Hours, Dallas County Community College (GPA: 3.59)

Bachelor of Engineering, Mechanical Engineering, Kwara State Institute of Technology (GPA: 3.48)

Member, Golden Key International Honour Society

Member, Sigma Beta Delta