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Operations Management ~ Sales Leadership ~ Business Development ~ Procurement
Staff Training ~ Team-Building & Motivation ~ Marketing ~ Networking ~ Product Launches
Proficiency in analyzing and optimizing overall business operations, sales production, and margin performance.
Solid experience in coordinating human resources functional areas spanning training, coaching, performance management, conflict/dispute resolution, salary structuring, and regulatory compliance.
Adept at fostering and maintaining a respectful and constructive workplace climate essential to heightening staff morale, job satisfaction, and retention.
Highly skilled at engaging with and managing people from a broad range of cultures and backgrounds.
Proactively evaluate existing processes, systems and procedures to uncover areas of weakness, and swiftly implement solutions and controls that streamline and enhance operations.
Able to communicate effectively with high-net worth individuals and top executive levels of management.
Excel at empowering sales teams and strategically steering projects to maximize use of resources, advance productivity, reduce costs, and achieve aggressive performance goals.
Travel to Marketing LLC, Arizona USA, 2016 to Present
USA Sales Manager / Social Media & Content Manager
Source and develop new agents on behalf of organization specializing in outsourced sales, distribution and destination marketing services for travel industry principals.
Continuously update social media content to attract new business and expand company awareness.
Aurora Expeditions / Polar Cruising, 2014 to 2016
Global Sales Manager
Nurtured, maintained, and managed existing relationships with all national and international trade partners and agents to consistently meet or surpass revenue targets.
Reported daily sales updates and P&L performance to CFO and presented weekly sales reports to board of directors and all agency personnel.
Delivered influential leadership to high-performance sales executives with an emphasis on providing outstanding customer service.
Steadily drove sales growth by constantly researching and sourcing potential new trade partners and agents through cold calling efforts and securing face to face meetings.
Orchestrated proactive business development efforts to successfully attain 90% capacity of all Polar cruise departures for FY 2014/15.
Represented agency at all trade shows and information evenings, and held critical accountability for swiftly resolving issues with customers and/or trade partners.
Wiltrans International Pty Ltd., GSA Crystal Cruises, Regent Seven Seas & Paul Gauguin, 2012 to 2013
National Product Manager
Masterminded future strategy for all product launches to maximize impact while minimizing expenses.
Analyzed existing products to provide recommendations for enhancements, conducted weekly competitive intelligence, and maintained positive supplier relations based on quality, trust, and responsiveness.
Negotiated, evaluated, and finalized all contracts with hotels, airlines, and ground operators.
Closely monitored weekly budget reports and addressed tour cost variances or any currency fluctuations.
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Demonstrated exemplary creativity in crafting visually-appealing Sojourn brochures, and designed the highest-grossing Sojourn package released by Wiltrans International to date.
Conducted monthly sales presentations and training for new product launches to all sales staff.
World Travel Pty Ltd., Trading as Harvey World Travel Liverpool), 2008 to 2012
Owner / Managing Director
Recognized as youngest franchisee owner to date in the Harvey World Travel network.
Devised financial plan which exceeded company objectives within first year gaining turnover of $2.5M.
Constructed financial model for new business unit as sole director which rejuvenated and increased corporate accounts by 50% in first six months.
Formulated business strategy and plan for the Greater Western Sydney area comprised of eight competing agents in a two-kilometer radius.
Executed an innovative and integrated advertising campaign across multiple media channels, negotiated all vendor and rental agreements, and oversaw all aspects of financial administration.
Hired and personally developed six new employees; standardized employee training and introduced incentive plan which resulted in heightening customer satisfaction by 12% and fueled sales by 23% in 12 months.
Partnered with local businesses and sports teams to accelerated corporate business by 28% in first year.
Jettin Pty Ltd. (Trading as Harvey World Travel Liverpool & Chatswood), 2008
Operations / HRM Manager
Joined forces with owner to optimize resource utilization, operating efficiency, and staffing expenses; reduced personnel by 50% with zero impact to daily productivity.
Championed efforts to boost sales at both stores by 20% within six months.
Established performance evaluation criteria and incentive structure which elevated overall sales by 30%.
Provided one-on-one training, coaching and motivation to new employees.
Eljohn NSW Pty Ltd. (Trading as Harvey World Travel Warrawong), 2000 to 2008
Travel Agency Manager
Promoted from initial role as travel agent to store manager after only 18 months with agency.
Spearheaded corporate client account development, new business development, staff training, accounting, travel consulting, and daily office administration.
Dramatically reversed under-performing store to a highly profitable franchise within 18 months of new ownership.
Three-time winner of Silver Sales Agent Award for capturing $130K+ in individual net commission with personal sales of $1.37M.
Park Trent Investments Pty Ltd., (Trading as Everest Marketing Wollongong), 1999 to 2004
Outpaced all other junior sales personnel for four consecutive years and grew revenues by 8% in first 12 months.
Applied polished communication and interpersonal skills toward training and coaching new staff.
Directly supported management in devising cost-effective and efficient strategies for company expansion.
Master s in Clinical Psychology, Monash University, 2013
Bachelor of Commerce (Management), University of Wollongong, 2011
Diploma in Travel & Tourism, Macleay College Sydney, 1999
Microsoft Office; Microsoft Project; Microsoft Exchange; Galileo (Viewpoint); Sabre; Amadeus; InDesign; MYOB; SPSS; XML; Cross Check Travel (trained as consultant & back office manager); BSP Fares & Ticketing I & II; RESCO
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HIRING AGENT NAME
I am currently seeking a challenging career opportunity in a (INSERT JOB TARGET) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to solid academic credentials, I offer seasoned and full-scope business management skills, outstanding expertise in all facets of sales operations, and dynamic success in new business development. My extensive experience across procurement, cross-functional team leadership, strategic planning, business turnarounds, and marketing capacities certainly indicate my ability to amplify revenue growth and profitability in any environment. To complement these qualifications, I possess sharp skills in staff training, product launches, supplier relations, and P&L management which are paramount as a (INSERT TARGET POSITION).
As a proactive contributor to your organization, I will prove to be an entrepreneurially-driven professional and stellar leader committed to supporting you in achieving your goals through commendable resourcefulness, sales savvy, customer service excellence, and managerial talents. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.
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