Yyyyyy x. yyyyyy

Experienced administrative and operations management professional with 10+ years of experience within high-stress environments with a strong background in leading daily operations. Experienced in overseeing complex operational projects, implementing streamlined organizational strategies, and providing coaching and/or training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Administrative Support Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Store Management

Human Resources Management Community Event Coordination Conflict Resolution/Mediation

• Directed day to day operations within a retail store environment with a focus on increasing productivity and operational efficiency
• Supervised store employees which required recruiting candidates, overseeing new hire onboarding, and providing performance evaluations
• Designed and implemented innovative operational strategies focused on increasing customer engagement and satisfaction
• Played a lead role in coordinating and executing fashion shows and special events, built positive rapport with members of the community, and diffused escalated customer service situations
• Oversaw internal merchandising functions, monitored financial metrics, and ordered store inventory as needed

• Owned and operated a successful boutique retail store which was started with approximately $5K and held over $70K in sales after 3 years
• Designed and marketed a line of jewelry, held weekly fashion shows within the store, and marketed the store within the community
• Traveled to several locations throughout the United States to purchase store inventory, created product pricing, and generated comprehensive financial statements which outlined current financial performance

Bachelor of Science, Psychology, Coastal Carolina University