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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com
Qualifications for Maintenance Supervisor
Customer Service-Focused Supervisor Committed to Exceeding State-of-the-Art, Growth-Oriented Company Goals
High-Volume Maintenance Management ￨ Main / Auxiliary Equipment Plant Operations
Commercial / Industrial HVAC Systems ￨ Installation / Operations / Maintenance ￨ Compliance
Team Building ￨ Training / Development ￨ Key Certification Programs ￨ Troubleshooting / Diagnostics
Welding / Fabrication ￨ Safety Control ￨ Blueprint Reading ￨ Project Management ￨ Preventative Maintenance
Highly Accomplished Leader who offers solutions-centric critical thinking for insightful, change-oriented results across boiler plant operations, main and auxiliary equipment plant operations, and commercial and industrial HVAC systems operations in alignment xxxxxxth a company s vision, value, and goals. Astute Professional who rises above challenges to improve the bottom line and achieve xxxxxxnning outcomes, including quickly adapting to evolving scenarios. Bilingual Communicator (Spanish / English) who develops synergistic relationships xxxxxxth cross-cultural teams and customers, and who leads staff by example and xxxxxxth ethics and integrity to optimize success.
Professional Synopsis
Thermo King Corporation, Minneapolis, MN 2005 2016
Product Service Manager (2008 2016)
Capitalized on the opportunity to lead forward-thinking Thermo King HVAC product line lifecycle from strategic planning through to tactical activities implementation for a highly competitive Midwest Region. Monitored KPIs for current / future products by conducting market research supported by visits to customers / non-customers. Troubleshot breakdowns and repair malfunctioning. Tested, troubleshot, and repaired HVAC and refrigeration systems and components by identifying malfunctions and replacing parts and components. Monitored dealer compliance xxxxxxth authorized dealer agreements. Expertly negotiated, approved, and / or denied policy settlements to claims by customers and dealers related to products. Used key measuring and testing instruments.
Continually maximized use of resources by prioritizing a high volume of work orders.
Offered talent in reading diagrams, specifications, draxxxxxxngs, blueprints, and schematics.
Improved service network xxxxxxth support of Thermo King dealers and increased customer base.
Mitigated competition as identified by crown performance to boost high-value network success.
Served as a Subject Matter Expert Liaison between OEM / customer and Thermo King corporation.
Participated in numerous professional development efforts to increase service / repair capabilities.
Regional Service Instructor (2005 2008)
Directed weekly basic and master course training initiatives for dealership technician and transport refrigeration customers, including developing and conducting bilingual (Spanish / English) training programs for the proper maintenance and service of transport refrigeration and HVAC equipment for dealer personnel, end user customers, and staff, as well as Mexico / Central America certification programs. Proctored EPA 608 and 609 certification exams for Industrial, Commercial, and Transport Refrigeration Technicians. Installed compressors, evaporators, motors, ducts, piping, and mechanical / electrical controls. Interpreted blueprints / diagrams. Conducted preventive and corrective maintenance on bearings, pumps motors, shaft alignments, and fans.
Performed as Training Department Maintenance Supervisor.
Cost-effectively managed a high-volume service parts inventory.
Proactively updated and managed comprehensive classroom materials.
Developed 3 web-based, eLearning CERT-TECH Certified Professional Master Certification Programs.
United States Navy, Machinist Mate (MMCS E-8 Retired); Details & Military Awards Provided Upon Request
Education & Professional Development
M.B.A. Columbia Southern University B.S., Criminal Justice Columbia College
Dale Carnegie
Analyze Problems & Make Decisions Course ￨ Leadership Management Course ￨ Sales Development Course
United States Navy
Advance Leadership Development Program Course ￨ Command Financial Specialist School
Advance Marine Engineering Training ￨ Naval Marine Engineering Training School
Division Commander School ￨ Naval Instructor School
Additional Training & Development
Hazardous Material Control Management School Course
Total Quality Management ￨ Boilerwater / Feedwater Chemistry
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