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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Experienced sales and operations management professional with 18+ years of experience within high-stress environments with a strong background in leading daily operations. Experienced in overseeing complex operational projects, implementing streamlined organizational strategies, and providing coaching and/or training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

 

Key Competencies

 

Sales Best Practices Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Staff Management

Human Resources Management Cold-Calling Strategy Development Conflict Resolution

 

Professional Experience

RDX Transport Inc./Ikon Express 2009-Present

Owner

  • Directed day to day operations within a successful organization which was focused on providing transportation services to clients
  • Identified and contacted potential clients within the territory, devised appropriate sales strategies, and maintained positive rapport with clients
  • Performed detailed market and consumer research, consistently acquired new accounts, and handled administrative operations
  • Successfully grew the organization from 5 to 61 trucks over a span of 5 years along with supervising teams consisting of Drivers and Dispatchers
  • Utilized superior communication and interpersonal abilities to maintain positive relationships with clients and team members which has resulted in an increase in client retention and employee morale levels
  • Oversaw administrative logistics which included generating client account bills, scheduling trucks, and monitoring financial metrics

 

Bryan Fung DDS, Fresno, CA 1999-2009

RDA and Office Manager

  • Coordinated daily operations within a busy dental office which included supervising staff members and leading daily office logistics
  • Greeted incoming patients, assisted in explaining treatment plans, and generated patient financial agreements along with assisting the Dentist during procedures

 

Volunteer Experience

 

Volunteer, Cultural Arts Center

Founder/Volunteer, Parents on Patrol

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