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Operations Team-Building & Leadership Quality Management

Process Improvements Multi-Unit Management Financial Administration

         Adept at leadership roles with specialization in budgeting, forecasting, staff training and development, strategic planning, inventory control, and leadership of up to 25 personnel.

         Empathetic, mission-driven, and tactical; highly regarded for cross-cultural sensitivity, leadership attributes, integrity, cost control expertise, and multi-tasking abilities.

         Passionate about empowering individuals from all backgrounds to improve their quality of life while achieving personal growth.

         Able to identify and secure available resources, establish influential partnerships, raise customer satisfaction levels, and manage multiple programs concurrently.

         Highly skilled at steering projects and programs to deliver highest quality of service.

Amcom Office Systems, Coraopolis, PA, 2014 Present

Inventory Supervisor

         Spearhead inventory control by monitoring and ordering products according to customer demand and budgetary resources.

Multiscope Document Solutions, Canonsburg, PA, 2013 2014

Warehouse Manager

         Helmed all facets of warehouse operations from safety compliance to staff leadership.

Sears Holdings Corporation, Pittsburgh, PA, 2009 2013

Warehouse Supervisor

         Trained, directed, motivated, mentored, and supervised up to 12 warehouse associates.

         Performed scheduling, truck routing, merchandise inspections, and transfer of inventory to inbound and outbound shipping queues.

Movie Gallery Inc., Aliquippa, PA and Canonsburg, PA, 2007 2008

Store Manager

         Led full-scope store operations including delegating tasks to employees, creating work schedules, training new staff, reviewing financial performance, managing member relations/customer service, and controlling inventory.

         Championed efforts to elevate sales performance at both store locations.

The UPS Store-Jankensteph, Inc., Bridgeville, PA, 2006 2007

Associate Manager

         Collaboratively managed daily business operations with an emphasis on customer service, process improvements, marketing effectiveness, and team cohesiveness.

Continued ►

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FedEx Kinko s, West Mifflin, PA, 2004 2006

Center Manager

         Directed, motivated, and supervised up to 10 staff comprising sales associates, designers, and production personnel to meet or exceed service and sales goals.

         Bolstered revenues by pursuing, penetrating, and securing several new accounts.

         Increased customer service rankings into company s top quartile by researching and rapidly resolving customer issues.

         Orchestrated administrative tasks spanning fiscal reporting, accounts receivable, inventory reports, and account management.

Vocelli Pizza, LP, Pittsburgh, PA, 1997 2003

District Supervisor (2000 -2003)

         Steered complete spectrum of business operations for between five and 10 stores generating $4M annually, and structured new store openings and relocations.

         Improved staff accountability and performance through regular store audits, team meetings, and performance appraisals.

         Governed staffing, training, labor budgets, sales forecasting, budgeting, and financial tasks related to payroll, reconciliations, and cost control.

Training Manager/General Manager (1999 - 2000)

         Directed 25 personnel, administered Manager-in-Training program, and oversaw P&L management to achieve record-breaking financial results.

Assistant Manager/Training Driver (1997 - 1999)

         Partnered with manager to plan, organize, and deliver cross-training to team members.

BS, Political Science

Indiana University East - Richmond, IN, 2017

AA, Social Sciences

Community College of Allegheny County, Pittsburgh, PA, 2013

Crossroads Christian Church; Wintersville, OH, 2014 Present

Coach and Volunteer

         Provide support across multiple operations and programs including Jefferson County Fair, church sanctuary, and sports programs.

Light of Life Rescue Mission, Pittsburgh, PA, 2012 2013

Volunteer

         Prepared and served meals to disadvantaged population.

Microsoft Office (Word, Excel, PowerPoint), Adobe, ADP, Kronos, Paychex,

ECI E-Automate, OneSystem, FLMS, Breakaway

Yyyyyy x. yyyyyy

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DATE

HIRING AGENT NAME

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your organization, and can offer cross-functional leadership experience in operations leadership, budget management, training, and scheduling. I am also well-versed in inventory control, financial administration, and forecasting among other areas.

To complement my professional background, my academic achievements include a Bachelor of Science in Political Science and an Associate s in Social Sciences.

Throughout my career I have led large teams of up to 25 employees and directed business operations across multiple locations concurrently. I ve masterminded strategic plans which have fueled sales revenues and slashed expenses, and launched effective performance-based measurement tools to support staff development and profit growth. I ve also marshalled award-winning teams in various industries to achieve profit increases above company averages.

As this is just a sampling of my job history, please refer to my attached resume for additional experience. I look forward to speaking with you personally, as I believe the sum of these aforementioned reasons will prove me to be a valuable asset to your organization. Thank you for your consideration.

Sincerely,

Yyyyyy x. yyyyyy