- 8201 Beard Rd Ÿ Bloomington, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Sales Management ▪ Customer Service Management

Qualifications Profile

    Self-motivated and results-driven professional with more than 13 years providing high-performance sales and customer service management in the graphics and print solutions businesses, with a view to resuming a strong presence in the job markets after retiring 6 years ago.

-    Proven dedication to outstanding customer service and sale strategy execution that grow the business and widen the customer base in highly competitive markets.

-    Decisive leadership with strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities in achieving shared commitments.

    Detail-oriented, analytical and methodical with critical thinking to adapt new technologies in resolving work issues and achieving process efficiencies.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

Key Expertise

Sales Management

    Marketing & Sales

    Customer Service Management

    B2B/B2C Sales Management

    Consultative Sales Management

    Territory Sales Administration

    Market Penetration & Product Positioning

    Multiple Account Management

    Marketing Communications

Business Operations Management

    Strategic Planning & Execution

    Business Development

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Profitability Management

    Service Quality Management

    Project/Program Management

Administration

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet:, Web Research, Social Media & Online Marketing

Professional Experience

Imagine Print Solutions

Ÿ Provided consultative services to management regarding industry knowledge for equipment procurement that enable the company to penetrate niche markets, which they adopted for developing a new business segment.

Ÿ Developed and managed key accounts to support capital expenditures in growing the business, such as Capital One, Bank of America and American Express.

Ÿ Trained specialized customer service staff, shop employees, managers and existing sales force on product specifications, industry trends and potentials, and customer-focuses sales techniques.

Diamond Graphics, Inc.

Ÿ Co-founded start-up printing company, managing and growing the business, executing strategies that expanded sales from $0 to over $7M annually.

Ÿ Built and developed key accounts, pursuing sustainable working relationships with over 200 new accounts including several fortune 500 companies, such a MCI, AT&T, Bank of America, and Sprint.

Ÿ Oversaw a team of professionals in managing all aspects of sales, marketing and customer service.

Ÿ Identified marketing opportunities with the team, penetrating target markets and strategically expanding customer bases in these markets to increase market share that maximized revenues and sales profitability.

Industry Recognition

Ÿ Memberships in the 3M Dollar Club, 5M Dollar Club, and 7.5M Dollar Club (2005 2010), for exceeding sales revenue expectations by over 700% the first year, and continuing over the years