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xxxxxx xxxx , xxxx , xxxxx 00000
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Summary of Qualifications
Award-winning retail management leader with a consistent, proven track record of achievement.
Outstanding background regularly exceeding sales and customer service performance objectives.
Stellar listening, verbal communication and interpersonal skills to build and lead retail store teams.
Trained, mentored and coached team members on best sales and customer service practices.
Proactively identified and resolved problems in real time and implemented favorable solutions.
Proficient with Microsoft Word and Excel.
Areas of Expertise
Staff Management New Business Development Inventory Control
Team Training Profit and Loss Merchandising
Succession Planning Customer Service Loss Prevention
Interviewing/Hiring Marketing/Event Management Payroll Administration
Professional Experience
Senior Assistant Manager, Stein Mart Fairfax, VA 2011-Present
Lead a team of 35 staff members, of which four are managers and six are leads, at this $5 million store.
Ranked No. 4 out of all store locations for highest unit sales.
Earned the highest customer capture in the district, with a customer satisfaction rating of 90%.
Assistant Manager, Talbots Fairfax, VA 1993-2011
Honored with several awards for Excellence in Customer Service, including three letters of commendation from the company President, at this $6 million store.
Recognized with many awards as Best Salesperson for most units sold per customer.
Won a contest for Opening the Most Charge Accounts in the entire district and Most Sales of a Given Product.
Associate Manager, Gantos Vienna, VA 1992-1993
Earned a company-wide award for Most Units Sold Per Customer at this $1.25 million store.
Honored with a commendation from the company for providing Superior Customer Service.
Store Manager, David s Village Shops Owings Mill, MD 1982-1992
Achieved multiple awards, including Best Manager for sales, marketing and staff retention; Best Advertising Campaign, Best Promotional Manager, Best Customer Service and Highest Sales Increase, among other honors.
Education
Bachelor of Science, Business Administration (BSBA), Finance focus, University of Maryland
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