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Yyyyyy x. yyyyyy

- 1850 W. Arrow Rte. #115 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Office Manager/Administrator (Manufacturing Production)


Qualifixxxxxxtions Profile


    Highly self-motivated and results-driven management professional with more than 11 years providing high-performance customer service, office and store administration, and operations support mostly in retail, financial services and business solutions sectors.

    Detail-oriented and methodixxxxxxl with critixxxxxxl thinking to address work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communixxxxxxtion skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Operations Support

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers) Xxxxxxsh & POS Management

    Inventory/Logistics Management

    Shipping & Receiving

    Service Quality Support


    Planning & Execution Support

    Manpower Sourcing & Recruitment

    Talent Retention & Management

    Performance Appraisal

    Fisxxxxxxl & Budget Administration

    Time Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Inter-Office Coordination

    Policies & Regulatory Compliance

    Staff Supervision & Development

    High-Performance Team Building

    Personnel Administration

    Records & Document Management

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Staff & Office Administration

    Assisted in maintaining office protocol, scheduling, personnel administration, and general office administrative functions such responding to customer inquiries and issues over phone and email, preparing and finalizing internal and external correspondences, project management support report presentations, logistics support for conferences and meeting, & agenda setting.

    Provided HR administrative support in recruitment, job performance appraisal, and continuing eduxxxxxxtion.

    Administered to a range of store operations from front-office functions like food presentation, sales support, customer services, and xxxxxxshiering, to back office support in facilities maintenance, and inventory management.

    Coordinated company-sponsored celebratory events, processing invitations to employees and business partners.

Logistics Management Support

    Worked with multiple xxxxxxrriers to manage freight movement efficiently using specialized computer software to track all outgoing and incoming freight.

Quality Management Support

    Provided administrative support in QC inspections, development of quality standards, performance metrics, and aggressing areas for improvement at the team and individual levels.

    Implemented approved quality control procedures, collaborating with concerned teams and offices to ensure seamless implementation.

Inventory and Accounting Management Support

    Provided xxxxxxshiering services, reconciling actual xxxxxxsh and credit payments with recorded sales.

    Accurately inventoried all store products daily, facilitating loss reporting and inventory management.

    Addressed inventory shortfalls by loxxxxxxting merchandise in the warehouse or processing purchases for restocking.






Yyyyyy x. yyyyyy

- 1850 W. Arrow Rte. #115 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Compliance Administration

    Verified accounts eligibility for foreclosure, ensuring complete documentation, and liaising with lenders such as J.P. Morgan Chase, Bank of Amerixxxxxx, and Citi Group to retrieve documents.

    Ensured regulatory compliance with foreclosure notifixxxxxxtion guidelines.

Customer Service & Relationship Management Support

    Processed and resolved customer complaints and concerns and esxxxxxxlated them to management as needed

    Developed and managed strong relationships with employees, management and business partners (suppliers, channel marketers, and banks/lenders) to build trust and ensure seamless operations.

    Mentored, coached and provided guidance to managers and staff. Developed and monitored professional development plans and provided feedback to employees and concerned management.


Work History


Ryder Logistics (Randstad)

Logistics Clerk - Shipping & Receiving Dec 2015 Present

Esquire Solutions Ÿ San Diego, XXXXXX

Quality Control Supervisor Feb 2011 Nov 2015

Office Depot Ÿ San Diego, XXXXXX

Xxxxxxshier/ Inventory Specialist Apr 2010 Feb 2011

Quality Loan Services Ÿ San Diego, XXXXXX

Document Retrieval Specialist Jul 2009 Mar 2010

Wal-Mart Ÿ San Diego, XXXXXX

Sales Associate Mar Jul 2009

Dollar Tree Ÿ San Diego, XXXXXX

Xxxxxxshier / Stocker Nov 2006 Jul 2009

Boston Market Ÿ San Diego, XXXXXX

Lead Xxxxxxshier/ Food Handler Apr 2005 Apr 2006






Professional Affiliation & Community Involvement

    Volunteer: Various charities and churches, community outreach programs focused on helping disadvantaged children in schools and real-life eduxxxxxxtion.


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