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Yyyyyy x. yyyyyy
- 1850 W. Arrow Rte. #115 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Office Manager/Administrator (Manufacturing Production)
Qualifixxxxxxtions Profile
Highly self-motivated and results-driven management professional with more than 11 years providing high-performance customer service, office and store administration, and operations support mostly in retail, financial services and business solutions sectors.
Detail-oriented and methodixxxxxxl with critixxxxxxl thinking to address work issues even under stressful work conditions.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communixxxxxxtion skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Key Expertise
Operations Support
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers) Xxxxxxsh & POS Management
Inventory/Logistics Management
Shipping & Receiving
Service Quality Support
Administration
Planning & Execution Support
Manpower Sourcing & Recruitment
Talent Retention & Management
Performance Appraisal
Fisxxxxxxl & Budget Administration
Time Management
Process/Workflow Improvement
Continuous Quality Improvement
Inter-Office Coordination
Policies & Regulatory Compliance
Staff Supervision & Development
High-Performance Team Building
Personnel Administration
Records & Document Management
MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experience
Staff & Office Administration
Assisted in maintaining office protocol, scheduling, personnel administration, and general office administrative functions such responding to customer inquiries and issues over phone and email, preparing and finalizing internal and external correspondences, project management support report presentations, logistics support for conferences and meeting, & agenda setting.
Provided HR administrative support in recruitment, job performance appraisal, and continuing eduxxxxxxtion.
Administered to a range of store operations from front-office functions like food presentation, sales support, customer services, and xxxxxxshiering, to back office support in facilities maintenance, and inventory management.
Coordinated company-sponsored celebratory events, processing invitations to employees and business partners.
Logistics Management Support
Worked with multiple xxxxxxrriers to manage freight movement efficiently using specialized computer software to track all outgoing and incoming freight.
Quality Management Support
Provided administrative support in QC inspections, development of quality standards, performance metrics, and aggressing areas for improvement at the team and individual levels.
Implemented approved quality control procedures, collaborating with concerned teams and offices to ensure seamless implementation.
Inventory and Accounting Management Support
Provided xxxxxxshiering services, reconciling actual xxxxxxsh and credit payments with recorded sales.
Accurately inventoried all store products daily, facilitating loss reporting and inventory management.
Addressed inventory shortfalls by loxxxxxxting merchandise in the warehouse or processing purchases for restocking.
Yyyyyy x. yyyyyy
- 1850 W. Arrow Rte. #115 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Compliance Administration
Verified accounts eligibility for foreclosure, ensuring complete documentation, and liaising with lenders such as J.P. Morgan Chase, Bank of Amerixxxxxx, and Citi Group to retrieve documents.
Ensured regulatory compliance with foreclosure notifixxxxxxtion guidelines.
Customer Service & Relationship Management Support
Processed and resolved customer complaints and concerns and esxxxxxxlated them to management as needed
Developed and managed strong relationships with employees, management and business partners (suppliers, channel marketers, and banks/lenders) to build trust and ensure seamless operations.
Mentored, coached and provided guidance to managers and staff. Developed and monitored professional development plans and provided feedback to employees and concerned management.
Work History
Ryder Logistics (Randstad)
Logistics Clerk - Shipping & Receiving Dec 2015 Present
Esquire Solutions Ÿ San Diego, XXXXXX
Quality Control Supervisor Feb 2011 Nov 2015
Office Depot Ÿ San Diego, XXXXXX
Xxxxxxshier/ Inventory Specialist Apr 2010 Feb 2011
Quality Loan Services Ÿ San Diego, XXXXXX
Document Retrieval Specialist Jul 2009 Mar 2010
Wal-Mart Ÿ San Diego, XXXXXX
Sales Associate Mar Jul 2009
Dollar Tree Ÿ San Diego, XXXXXX
Xxxxxxshier / Stocker Nov 2006 Jul 2009
Boston Market Ÿ San Diego, XXXXXX
Lead Xxxxxxshier/ Food Handler Apr 2005 Apr 2006
Eduxxxxxxtion
UNIVERSITY OF PHOENIX Ÿ San Diego, XXXXXX
Professional Affiliation & Community Involvement
Volunteer: Various charities and churches, community outreach programs focused on helping disadvantaged children in schools and real-life eduxxxxxxtion.
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