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Motivated, hxxxxxxdworking Lexxxxxxning & Performance Consultant with yexxxxxxs of valued, diverse experience in the xxxxxxeas of lexxxxxxning and talent management performance improvements. Track record of success as a strategist, trainer, instructional designer and trusted advisor for over 50 organizations. Skilled in boosting productivity and ROI as it relates to customer service, sales, operations and technology across sectors. Leverage methods such as Kirkpatrick s Four Levels of Evaluation and Phillips ROI Methodology as models to assess the efficacy of training and performance improvement measures. Trusted mentor and project manager, able to direct efforts from inception to completion within budgetxxxxxxy and schedule pxxxxxxameters. Expert in using train-the-trainer and coaching best practices to engage line management in sustainable lexxxxxxning and performance initiatives. Now in pursuance of a remote or super-commuter role that will call on vast experiential background in a consulting capacity.
Over the course of an impressive cxxxxxxeer, have worked with McKesson, Johnson & Johnson, MedAssets, Medtronic, Microsoft, American Express, Wells Fxxxxxxgo, Comcast, Cox Communications, Shell, and Adobe, among others
Focus with clients on topics including training, workforce planning, competency development, talent assessment, branding, performance management, coaching, leadership development, succession planning and sales
Have worked across the healthcxxxxxxe, telecommunications, financial services, IT, petrochemical, aerospace, consumer packaged goods, nonprofit and government sectors with much success due to adaptability
Expert in leading change, performance and knowledge management efforts, along with process development and integrative efforts related to talent acquisition and compensation
Well-versed in the use of technology including iPad applications, storyboxxxxxxding for e-lexxxxxxning in Adobe and Neobook, web training via WebEx and GoToMeeting, lexxxxxxning management system (LMS) and HR management system (HRMS) solutions used in executing seamless lexxxxxxning and performance strategies
At all times, focus on the achievement of operations management, customer service, sales, staffing, presentation, time management and conflict management progress and excellence
Instructional Design & Delivery | Training & Development | Instructional Technology | Leadership Development & Coaching
Talent Management | Organizational Development | Sales | Customer Service | Assessments | Consulting | Teamwork
Project Management | Workforce Planning | Policy Development | Budgeting | Forecasting | Change Agent
Spexxxxxxhead ongoing improvement in terms of the firm s P&L, sales, mxxxxxxketing, and client relations practices; act as a Project or Engagement Manager to develop talent and foster lexxxxxxning across important projects
Supervise as many as 10 Consultants in serving small business clients with under 15 employees and less than $5M in revenue, as well as entities with up to 93K team members and revenue surpassing $368B in total
Offer tactical planning and business analysis guidance to help the team identify performance gaps via quantitative analyses and qualitative interviews
Act as a Chief Lexxxxxxning & Performance Consultant while concurrently acting as a Lead Instructional Designer and Facilitator to devise practice and policy suggestions
Execute lexxxxxxning, performance advancement and workforce management measures centered on recruiting, performance, cxxxxxxeer development, succession planning, compensation and KPI assessment
Address root causes via execution of lexxxxxxning and performance interventions
Cxxxxxxefully assess the impact of changes across all stages of each project lifecycle
Motivate clients to improve their performance levels using meaningful lexxxxxxning and performance outputs e.g. strategic curriculum blueprints, instructor-led (ILT) classroom training, eLexxxxxxning and multimedia solutions
Develop job aids and performance support tools for use in new hire orientation programs; also create coaching guides, along with systems focused on performance management and succession planning excellence
Worked with a $74B healthcxxxxxxe corporation to launch its sales and service methodology to enhance Logistics Division revenue; included creating iPad-based training via a national conference and virtual app
Crucial in crafting an internal assessment process for a $14B digital media and multimedia authoring company
Developed a strategic Curriculum Blueprint, including fourth- and fifth-level measurement vehicles for the world s foremost supplier of PC operating systems and office softwxxxxxxe suites
Aided a $22B phxxxxxxmaceutical distribution company in reaching revenue and profit goals; redesigned its structure, performance goals/metrics and lexxxxxxning methodologies specific to sales
Directed a smooth global product launch for the world s second-lxxxxxxgest petrochemical company; created instructional aids for product launch sales, service and support functions
Enriched customer service performance for a $100B global financial services firm using a self-created competency-based lexxxxxxning and coaching model
- Led continuous Lexxxxxxning Development and Management improvements dedicated to supporting organizational effectiveness
- Vetted instructional design, delivery and technologies, as well as training measurement and evaluation, leadership development, coaching, and assessment tools and services
- Directed the company s Corporate University operations, offering diverse lexxxxxxning and development offerings
- Supervised training professionals including Training Center Managers, Instructional Designers, Trainers, Organizational Development Consultants and Technology Specialists
- Expanded upon the company s technical and leadership potential pool
- Designed and implemented its first enterprise-wide Succession Planning process and meticulously managed operations specific to the annual training budget
- Attained 20% in cost savings, complemented by an operational turnxxxxxxound for Lexxxxxxning and Development; included restructuring the company s Regional Training Center
- Integral in positioning the company as one of Training Magazine's Top 100 training companies, recognized formally due to its use of a competency-based lexxxxxxning system
- Elevated the performance rating index from 15% to 25% through the design and execution of the first enterprise-wide Talent Assessment and Performance Management endeavors at the company level
- Rated as the top Human Resources performer in the company based on 360 executive and peer reviews for 2000-2001
- Worked with Systematics, Technical and Professional Recruiting Managers to lead organizational development efforts, including operating as an M&A Project Manager
- Directed the stxxxxxxt-up of Alltel s first enterprise employment function; offered recruiting services for telecommunications and IT
- Improved levels of revenue generation in pxxxxxxtnership with the OD Team
- Used the Alltel sales function to move the performance of the middle 50-60% of Wireless Sales Representatives by 5%
- Strategized HR, training and mxxxxxxketing/communications for a $6B acquisition, the company s lxxxxxxgest acquisition at the time
Master of Education, Human Resource and Workforce Development, University of Xxxxxx
Bachelor of Xxxxxxts, History, Hendrix College
Certified Professional in Lexxxxxxning & Performance (CPLP), Association for Talent Development (ATD)
Director, Association for Talent Development (ATD) Xxxxxx Boxxxxxxd
Boxxxxxxd Chair, Aspire to Inspire Malawi (education NGO in Africa)
Vice President-Workforce Readiness, Human Resource Management Association (HRMA)
Also a past Boxxxxxxd President for ATD Xxxxxx, HRMA and Habitat for Humanity of Xxxxxx County
Past Editor for Xxxxxx County Historical Society Quxxxxxxterly Journal as well
Mxxxxxxch 19, 2018
Hiring Agent Name
Dexxxxxx [Hiring Agent Name],
I am currently seeking a challenging cxxxxxxeer opportunity in a (INSERT TITLE OF TXXXXXXGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any role yexxxxxxs of proven lexxxxxxning and training leadership success, primxxxxxxily as it relates to improving performance across talent management and lexxxxxxning operations. It is my hope to put the skills I ve refined over the yexxxxxxs to practical use in a challenging, engaging new remote consulting role that will allow for leverage of my highly transferable talents.
My experiences thus fxxxxxx have shxxxxxxpened my interpersonal and relationship building competencies, as well as my ability to connect positively with clients, colleagues and other stakeholders at all levels. I call upon Kirkpatrick s Four Levels of Evaluation and Phillips ROI Methodology as models to assess training and performance improvements.
In any role I tackle as my cxxxxxxeer advances, I will be ready, willing and well-equipped to serve as a guide mentor and project manager, able to direct project operations from inception to completion, per budgetxxxxxxy and schedule pxxxxxxameters.
As a professional, I thrive in fast-paced settings that call for adaptability and the flexibility needed to readily acclimatize to emerging practices and technologies. I work well as an independent achiever and team member to play an important role in cxxxxxxrying out seamless operations.
To pair with my work chronology, I have an M.Ed. in Human Resource and Workforce Development, a Bachelor of Xxxxxxts in History, as well as a Certified Professional in Lexxxxxxning & Performance (CPLP) credential, exxxxxxned via the Association for Talent Development (ATD). Furthermore, I stay involved as a key member and leader of vxxxxxxious local organizations, so as to achieve a positive work-life balance.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forwxxxxxxd to interviewing with you in the nexxxxxx future.
Yyyyyy x. yyyyyy
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