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The Following Text Is An Unformatted Professional Resume Sample

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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |




  • Results-driven Professional possessing over 10 years of experience in operations management and office administration.
  • Demonstrated ability to leverage a strong attention to detail to ensure quality control throughout day to day operations.
  • Skilled in performing various administrative tasks, including budget management, payroll processing, bookkeeping and scheduling.


Key Skills


  Operations Management

  Training & Development

  Administrative Functions

   Bookkeeping / Budgeting

  Human Resource Operations

  Payroll Processing


Professional Synopsis


Food Lion, Bryans Road, MD 2016-Present

Customer Service Manager

  • Fulfill key leadership and customer service position; promote a positive customer experience by delivering high quality service.
  • Continually implement strategies to drive revenue; increased sales by 8% year over year.
  • Leverage top notch leadership skills to build a high-performance team; implement action plans as necessary to ensure achievement of objectives.
  • Responsible for managing loss prevention operations; recognized for reducing store shrink by 20% by implementing effective zoning and censoring processes.


Springmobile, Waldorf, MD 2016

AT&T Store Manager

  • Oversaw all day to day operations, including bookkeeping, task delegation and inventory control.
  • Streamlined existing processes, resulting in an increase in customer retention from 63% to 81%.
  • Closely monitored staff performance and resource allocation; compared wage vs productivity to ensure adherence to budget constraints.


Harris Teeter, Washington, DC 2013-2016

Assistant Customer Service Manager

  • Directed daily operations in regard to customer service and bookkeeping; closely reviewed sales reports for accuracy.
  • Oversaw human resource operations, including on boarding and training.
  • Delivered quality customer service throughout all interactions.


The Home Depot, Lanham, MD 2005-2013

HR Supervisor / Department Supervisor

  • Used strong leadership skills to oversee daily team operations within a fast-paced environment.
  • Involved in new employee on boarding, including recruitment, interviewing and hiring.
  • Developed and implemented highly effective training initiatives to boost employee performance.
  • Provided excellent customer service; maintained professionalism and quickly resolved issues.
  • Ensured compliance with all company policies.


Lowes, Bowie, MD 2003-2005

Head Cashier

  • Demonstrated strong communication skills throughout daily interactions with customers.
  • Ensured accuracy throughout all financial transactions.
  • Maintained adherence to company policies and procedures.




Hospitality and Business Management Coursework, Drexel University; In Progress

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