Consistently exceeded performance expectations while serving as Manager II, Code Compliance Services.

  Built and led team members to maximize their potential and excel, including training and mentoring colleagues.

  Work history of building relationships with community members, resulting in the lowest number of complaints while simultaneously handling the most complaints per inspector.

  Created dozens of neighborhood watch groups that have improved the quality of life of citizens.

> Code Enforcement > Team Leadership/Management > Program Management

> Investigations > Public/Private Partnerships > Continuous Improvement

> Budget Management > Community Relations > Team Mentoring/Training

City of Dallas Dallas, TX 1990-Present

Manager II, Code Compliance Services (Mar. 2007-Present)

  Lead a diverse team of 94 professionals, including mentoring, training and coaching team members.

  Interview candidates for employment opportunities and hire associates that are an ideal fit.

  Promote public and private partnerships to meet or exceed code enforcement objectives.

  Organize and lead neighborhood public meetings to build relationships with community members and leaders.

  Develop, manage and grow programs such as Nuisance Abatement, also known as Mow Clean.

  Administer and manage an annual budget and analyze statistics to meet code compliance goals.

Achievements:

  Earned Wall of Fame honors on three separate occasions as a result of receiving positive letter from citizens for outstanding performance.

  Reduced the lowest number of complaints from citizens as a result of building relationships with community members while simultaneously handling the most complaints per inspector.

  Established dozens of neighborhood watch groups that have improved the quality of life of citizens.

  Collected more fees from multi-family apartment complex owners than ever before as a result of securing registration information so team members could inspect the properties.

  Secured more registrations from businesses such as automotive repair and electronic repair shops to ensure compliance with code enforcement.

  Cleaned up more litter than any department, including dumped tires and other illegally dumped materials.

  Consistently met annual budget objectives, never once going over budget.

  Created a positive and sustaining work environment, recording zero grievances from any team member and never having to terminate an associate.

  Mentored and turned around underperforming staff that were assigned to the division from another group.

  Posted the lowest absentee rate among seven different code enforcement divisions.

Inspector II (Apr. 1990-Mar. 2007)

Bachelor of Science (BS), Building Construction, with a minor in Civil Engineering; earned 1978

Texas A&M University

> Code Enforcement License, State of Texas, License No.

> Management Certificate, Southern Methodist University; earned 1997

> Chosen and served as President, Code Enforcement Association of Texas; 2006-2007

Dear Hiring Manager:

With this letter, I wish to express my genuine interest in becoming the Manager III, Code Compliance Services, with the City of Dallas.

As demonstrated in the accompanying resume, I have consistently exceeded performance expectations while serving as Manager II, Code Compliance Services, with the City of Dallas. I ve built and led team members to maximize their potential and excel, including training and mentoring colleagues. My work history includes building relationships with community members, resulting in the lowest number of complaints while simultaneously handling the most complaints per inspector. I ve also created dozens of neighborhood watch groups that have improved the quality of life of citizens. Among my additional unique qualifications and achievements:

  Earned Wall of Fame honors on three separate occasions as a result of receiving positive letter from citizens for outstanding performance.

  Reduced the lowest number of complaints from citizens as a result of building relationships with community members while simultaneously handling the most complaints per inspector.

  Established dozens of neighborhood watch groups that have improved the quality of life of citizens.

  Collected more fees from multi-family apartment complex owners than ever before as a result of securing registration information so team members could inspect the properties.

  Secured more registrations from businesses such as automotive repair and electronic repair shops to ensure compliance with code enforcement.

  Cleaned up more litter than any department, including dumped tires and other illegally dumped materials.

  Consistently met annual budget objectives, never once going over budget.

  Created a positive and sustaining work environment, recording zero grievances from any team member and never having to terminate an associate.

  Mentored and turned around underperforming staff that were assigned to the division from another group.

  Posted the lowest absentee rate among seven different code enforcement divisions.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

214-957-8010

abc@xyz.com